Research & Insights Manager

Overview:As a Research Manager, you will serve as the primary analyst on a range of quantitative and qualitative research projects, managing the full execution of projects that address the major business questions for our Fortune 500 clients across a variety of industries. While being a key client communicator, you will be working alongside other research team members to ensure research and business objectives are achieved and high quality, insights-driven output is delivered. The ideal candidate will have considerable familiarity with quantitative research methodologies (i.e., brand equity, concept testing, segmentation) and qualitative research (i.e., IDIs, focus groups, discussion boards), and effective client communication skills. The role offers a growth-oriented career path along with a learning environment where you will expand and develop your market research and leadership skills.Fuel Cycle is regularly recognized as a great and innovative place to work. Our recent awards include 2024 Built In Best Places to Work, as well as Comparably Best CEO, Best Company for Women, and Best Company for Diversity. Fuel Cycle is proudly a 2024 Quirk’s Top Company for Consumer Research and Online Panel Communities – MROC, and was named Top 50 Most Innovative by GRIT in 2023. Learn more about our Culture & Values here.Key Responsibilities:Research Execution and Quality Assurance• Perform tasks and responsibilities required with thoroughness to produce high-quality, high-accuracy market research deliverables.• Load, test, and proofread all research surveys and content on staging before posting live to production.• Assure data accuracy and relevance to objectives at every step in the project process to ensure the data is both internally consistent and demonstrates face validity.• Design and program research instruments (utilizing multiple methodologies, both qualitative and quantitative within the community) to answer research and business questions.• Learn and become an expert user of the Fuel Cycle Research Engine platform to execute research projects efficiently and effectively.Project Coordination and Management• Efficiently manage time to coordinate and execute project components for multiple projects.• Prioritize tasks, communicate effectively, and remain flexible to meet client needs.• Ensure all project components are executed within scope contract and/or project proposal, and all timelines for met. Collaborate with cross-functional teams (community management, programming and data processing teams, Customer Experience) to deliver all project components in a high quality, timely manner to ensure client needs are met.• Assist with daily moderation of research activities in the communities and extract insights. Oversee data collection and ensure quotas are met and data quality is achieved.• While still an independent contributor, you will assist in mentoring and training more junior team members to continue developing their skills.Deliverable Management & Project Satisfaction• Analyze data and develop insightful results or “story” that addresses business objective in a clear and concise, visually appealing format.Your Success Metrics:• Quality and Accuracy: Maintain a data accuracy rate of 95% or higher across all research projects.• Project Efficiency: Complete 90% of projects within the agreed timelines and budget.• Internal Customer Experience Satisfaction (Receive a rating of 4 or higher on a 5-point scale for 90% or more of your projects)• Insights and Impact: Generate actionable insights that lead to measurable business impact for clients.Who You’ll Work With:• Research Excellence and Customer Experience• Audience Experience• Programming and data processing partnersCore Skills & Competencies:• Market Research Expertise: Extensive knowledge of both qualitative and quantitative research methodologies.• Project Management: Experience in managing end-to-end research projects.• Team Collaboration: Capability to work independently and collaborate effectively within a research team and other company functions.• Problem-Solving: Ability to address challenges and provide innovative solutions during research projects.• Critical Thinking: Ability to apply an analytic lens to all stages of the research process.• Data Analysis: Proficiency in analyzing data and crafting insightful narratives to address research and business objectives.• Technical Skills: Familiarity with market research and statistical software tools such as SPSS, SAS, Qualtrics, and/or Alchemer.• Organizational Skills: Strong attention to detail and the ability to manage multiple tasks effectively.• Communication Skills: Excellent verbal and written communication skills for internal and client interactions, and report writing.• Vendor/Partner Management: Skill in managing relationships with internal and external vendors/partners to ensure timely and high-quality deliverables.What’s You’ll Bring:• Bachelor’s degree in a related field• Minimum 2 years of prior market research experience, preferably with a research vendor company• Knowledge of research techniques through coursework, internships, or work experience is highly desired• Proficiency in market research tools and statistical software (such as SPSS, SAS, Qualtrics, and/or Alchemer)• Proficiency in Excel, PowerPoint, and Outlook is required• Effective attention to detail and ability to prioritize task and contribute to multiple projects simultaneously• Ability to work effectively in a fast-paced and dynamic environment• Self-motivated, flexible, and organized• Capable of working independently and within teams• Excellent interpersonal, problem-solving and project management skills• Excellent verbal and written communication skillsPreferred (but Not Required)• Moderating experience of IDIs or focus groupsBenefits:• Health/Dental/Vision Insurance• 401k match• Flexible Work Schedule• 15 Vacation Days + 7 Sick Days annually• 11 Holidays + 4 Synchronized Recharge Days• Parental Leave• Monthly Internet/Phone Stipend• All Team Perks: many including: DoorDash, GymPass, Headspace & more• LA & NY HQ Perks: Free lunches, refreshments & snacks• Pet Friendly HQsThis position pays between $65,000 - 80,000 base salary + bonus & equity. Your final base salary will be determined based on location, work experience, skills, knowledge, education, and/or certifications.If you are located within a 25-mile radius of our LA or NY HQs, you will be considered a hybrid associate and will be required to be in the office 3 days/week.About Fuel Cycle:Fuel Cycle accelerates decision intelligence for legendary brands. We achieve this by enabling organizations to capture, analyze, and act on insights required to launch new products, acquire customers, and gain market share. By leveraging the Research Engine, which powers leading insight communities, brands forge connections with their key audiences and harness actionable insights that drive confident business decisions.At Fuel Cycle, we embrace the values of diversity, equity, and inclusion and are committed to fostering an inclusive company culture. We believe that everyone, regardless of their background or identity, should have equal access to opportunities for growth and advancement. Our selection processes and career pathways are designed to be fair, transparent, and free from bias. We value the unique perspectives and contributions of each team member, knowing that this diverse range of experiences strengthens our team. Fuel Cycle stands firmly against discrimination based on disability, sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under the law.Fuel Cycle is an equal opportunity employer and fully comply with the Americans with Disabilities Act (ADA). We will provide reasonable accommodations for qualified applicants and employees with disabilities, as needed, to enable them to perform the essential functions of their job and participate in the application and interview process. If you require accommodations during any part of the application process, please contact us at hr@fuelcycle.com to discuss your needs.Compensation Range: $65K - $80K