Funds Transfer Investigator - job 1 of 2

This position is responsible for researching, analyzing, and responding to internal and external clients and other banks regarding inquiries and discrepancies in wire transfer transactions.

Banking and Investment Services Division
Banking and Investment Services plays an integral role in leading the strategic vision and execution of all banking operations. Our servicing and operations professionals partner closely with all of our lines of business to carry out critical functions, including client/deposit servicing, contact center operations, payments processing, and trade and lending operations, while identifying and mitigating risk throughout the organization. Servicing and operations professionals seek to transform and define an integrated support model through automation and cutting-edge digital technologies, to deliver an excellent experience for our clients and businesses.

• Responsible for analyzing, researching and documenting wire inquiries and discrepancies
• Initiate inquiries with other financial institutions
• Manage case load and within reasonable timeframe resolve cases
• Identifies recurring problems and issues and makes recommendations for possible procedure changes

Must-Have*

• Bachelor's Degree Or Equivalent Experience
• Minimum 1 year of customer service experience
• Minimum 1 year of banking experience

Skills and Knowledge

• Must possess a thorough understanding of domestic, international and foreign currency wire processes, operating procedures and regulatory compliance issues.
• Requires the ability to communicate clearly and professionally both verbally and in writing.
• Good problem solving skills
• Will be expected to handle a case load of 5 - 10 new investigations daily with up to 25+ open cases at any given time.
• Ability to identify risk factors and provide alternatives to mitigate
• Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
• Customer service focus with the ability to respond to requests in a timely manner
• Ability to follow policies, procedures, and regulations
• Strong organizational, multi tasking, and prioritizing skills
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Intermediate Microsoft Office (Word, Excel, and Outlook) skills

Starting base salary: $22.27 - $33.43 per hour. Exact compensation may vary based on skills, experience, and location.

• To be considered for this position you must meet at least these basic qualifications

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks.

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.

We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.