Student Operations Supervisor, SRAC

Job Title: Student Operations Supervisor (SRAC)
Classification Title: Student Assistant III
Job Code/Grade: Hourly, Non-Exempt
Department: Spartan Recreation
Supervisor: SRAC Operations Manager
Location: Spartan Recreation & Aquatic Center (SRAC)

The Student Union of San Jose State University is 501(c) (3) nonprofit auxiliary that maintains two major facilities at San José State University in downtown San José, California. These facilities include the Diaz Compean Student Union Building, the Provident Credit Union Event Center, and the Spartan Recreation and Aquatic Center. The Student Union functions as part of the Student Affairs Division on campus, and is governed by a Board of Directors made up of a student majority, faculty, and administrators.

Mission

The Student Union, Inc. of San Jose State University supports the development, growth, and well-being of students and the campus community by providing diverse programs, desired services, and quality facilities to enhance the collegiate experience.

Job Summary

The Student Operations Supervisor assists with the overall daily operation of the Spartan Recreation & Aquatic Center (SRAC). This includes, supervising student staff, recreation programs, and general use of the building, including opening and closing of the facility. Under the direct supervision of the SRAC Operations Manager.

Essential Functions and Tasks?

• Enforce and interpret the SRAC facility policies and procedures.

• Responsible for knowing the day-to-day operations/event schedules and preparing spaces for programs.

• Assists with patron safety by preventing and responding to emergencies, enforcing all facility rules, regulations, policies, and procedures, including aquatic emergencies.

• Maintain a clean and organized environment within the facility.

• Respond to building system failures, and report to building engineer and management immediately.

• Communicates non-emergency maintenance and custodial needs to appropriate personnel.

• Properly communicate and document any incidents or accidents.

• Assist with daily credit card transactions and end of day reconciliation in accordance with Student Union policies and procedures.

• Assist with recruiting, hiring, training, supervising, and evaluating student staff.

• Assist with loss prevention and equipment inventory.

• Assist with providing tours of the SRAC.

• Assist with promotional events being held at SRAC, including but not limited to, tabling, special events, summer orientation, and more.

• Attend all regularly scheduled staff meetings, training days, and workshops.

• Performs other duties assigned

Knowledge, Skills and Abilities (KSAs)

• ?Knowledge of general facility operations, to include basic maintenance and custodial experience preferred.

• Strong customer service and interpersonal skills, ability to manage conflicts.

• Able to lift 45 pounds safely and stand for an extended period of time.

• Maintain a professional appearance and attitude.

Qualification and Specifications

• Current First Aid/CPR/AED certification, American Red Cross preferred. Online certifications will not be accepted.

• Must be a current employee with Spartan Recreation and have worked for a minimum of one semester.

• Must be a matriculated SJSU student and continuously enrolled at least half-time* during the academic term.
  

  • Half-time is defined as follows: Enrollment Status Half-time Units Undergraduate and Post baccalaureate Students 6.0-8.0 hours/semester

• The position works in an indoor, recreation facility program-oriented environment.

• In general, the position works a schedule based on business needs 9 a.m. - 5 p.m., Monday - Friday, and may require evening and weekend work as needed.

• This position is non-exempt from the provisions of Section 1 of the California Industrial Welfare Commission Orders.
• In general, the position works a schedule based on business needs and requires early morning, evening and weekend work.
• When school is in session student assistant may work up to, but not in excess of 20 hours per week (among all concurrent positions).
• When classes are not in session (i.e. summer break) student assistant may work up to, but not in excess of 40 hours per week.

• CSU - Injury and Illness Prevention Program - one time course
• CSU - Preventing Discrimination and Harassment for Non-Supervisors – required every two years
• CSU - Sexual Misconduct Prevention Program (Title IX) - required every year
• Data Security and FERPA - required every two years
• Hazard Communication Cal/OSHA - one time course
• SJSU COVID-19 Health and Safety Protocols Training - one time course