Order Fulfillment Analyst

An Order Fulfillment Analyst at Funko manages the end-to-end order fulfillment process, ensuring that orders flow smoothly between the Customer Service team and the distribution center. They handle backlog management, inventory allocations, and ensure that order execution meets customer standards.

To qualify for the Order Fulfillment Analyst position at Funko, you'll need a minimum of 3 years of retail distribution experience, especially in high-paced SKU-intensive environments. Familiarity with large-scale ERP systems like Oracle and knowledge of automated systems are advantageous.

Yes, experience with major retailers such as Walmart, Target, or Amazon is considered a plus for the Order Fulfillment Analyst role at Funko, as it demonstrates your familiarity with complex distribution systems and customer expectations.

Essential skills for the Order Fulfillment Analyst at Funko include strong analytical abilities, excellent organization, effective time management, and superior communication skills. A sense of urgency and the initiative to work independently are also crucial.

The work environment for an Order Fulfillment Analyst at Funko is typically moderate in noise level and is based in Everett, Washington. The role may involve both sitting and moving, including lifting tasks, reflecting a balance of desk and physical work.

The salary range for the Order Fulfillment Analyst role at Funko is between $24.23 to $30.29 hourly. This base salary may be supplemented by additional bonuses and incentives based on qualifications and experiences.

As an Order Fulfillment Analyst at Funko, there are several growth opportunities available. You can advance within the fulfillment department or explore other areas of the organization if you exhibit strong skills and dedication to operational excellence.

When faced with an order fulfillment delay, it's crucial to communicate transparently with all stakeholders involved. I would assess the root cause of the issue, prioritize the affected orders, and work closely with the team to resolve the problem promptly, providing updates to the Customer Service team as needed.

I have hands-on experience with ERP systems, particularly Oracle. In my previous roles, I've used ERP tools to manage inventory, track orders, and analyze fulfillment metrics. Proficiency in these systems has greatly improved my efficiency and ability to provide real-time updates.

In a busy period, I prioritize orders based on customer requirements, delivery deadlines, and inventory availability. I also evaluate the previous order history to ensure high-value or repeat customer orders are fulfilled timely. Keeping an open line of communication with my team helps manage these priorities effectively.

For effective backlog management, I employ a strategy that includes regular reviews of outstanding orders, prioritizing based on urgency and customer importance. Utilizing tracking dashboards helps me identify bottlenecks in the process and delegate tasks accordingly to ensure timely resolutions.

I ensure accuracy in order processing by double-checking orders against customer specifications before fulfillment. Additionally, I leverage technology like scanning systems within our warehouse to minimize human error and maintain organized records for auditing purposes.

I maintain good communication by holding regular check-in meetings with both teams to discuss order progress and address any issues. I also leverage collaborative tools to share real-time updates and prioritize tasks that require immediate attention for smooth operations.

In a previous role, we faced a sudden shortage of a high-demand product. I analyzed our inventory, coordinated with suppliers for expedited shipping, and communicated proactively with affected customers to manage expectations. This approach helped mitigate dissatisfaction and secure valuable customer loyalty.

During peak seasons, I prioritize open communication and reinforce team collaboration. I encourage the sharing of insights and best practices, set clear expectations, and ensure everyone is aligned with our goals. I also celebrate small wins to keep morale high in busy times.

My favorite part about working in order fulfillment is the dynamic nature of the role. Each day presents new challenges and opportunities to improve processes. Being able to contribute to customer satisfaction by ensuring they receive their products on time is incredibly rewarding to me.

I manage stress during peak order times through meticulous planning and prioritization. Setting realistic goals for myself and my team helps keep us on track. I also make it a point to take short breaks, which helps clear my mind and maintain high productivity levels.