Job details

Retail Sales Manager

Funko Overview

Welcome to the Funko-verse, a world built on pure imagination, a land governed by the philosophy that stories matter, a universe comprised of characters from countless fandoms, a galaxy of once upon a times and happily ever afters.

But what does Funko do?

Funko is a purveyor of pop culture and licensed-focused collectibles company. Funko currently holds thousands of lenses and the rights to create tens of thousands of characters – one of the largest portfolios in the pop culture and collectibles industry. Funko’s Pop! Vinyl is the number one stylized vinyl collectible on the market, selling millions of figures to fans around the world.

The Retail Sales Manager is based in the Phoenix area and will be responsible for the support of the Funko brand retail store located in Buckeye, Arizona. This role will lead the store team to deliver exceptional results while providing the highest standard of customer service and “retail-tainment” under the supervision of the Director of Retail Stores. The Manager will assist in maintaining optimal staffing levels, coordinate HR operations, conduct new hire administration and training while sustaining compliance with policies and procedures.

What You’ll Do

Provide guidance in the areas of leadership and team development, organization and associate effectiveness with the Sales Team

Partner with other leaders to recruit, interview, and select qualified candidates in order to build a talent pipeline and train them to achieve current and future business and customer service goals

Impact the business and maximize store profitability by assisting in controlling expenses, protecting company assets, and by ensuring that store standards and processes for operations are consistent and well executed
Drive and maximize sales performance to consistently achieve the overall sales budget objectives while ensuring operational integrity and monitoring monthly profitably

In partnership with the retail leaders, manage inventory, including ordering, receiving, stocking and conducting inventory counts
Monitor assets through accurate inventory management procedures to minimize store losses

Evaluate store in the following key areas - management of team, merchandise, KPIs, FOH/BOH standards, processes, staff proficiency and business strategy

Lead excellent customer service through in-the-moment coaching, role modeling, and utilizing customer feedback to reinforce and improve quality of service
Work to develop Store Supervisor and Lead, holding weekly one on one meetings, continuously strengthen others through consistent coaching and feedback while driving productivity and morale of the team

Always demonstrate a culture of ethical conduct, safety and compliance. Lead and hold the team accountable to work in the same way. Cultivate a guest-centric and engaged team

Maintain visual and merchandising standards and ensure store cleanliness
Own and implement exempt and hourly schedules that align to guest and business needs (including weekends, mornings, evenings, overnight, and appropriate seasonal adjustments) and partner with timekeeping according to schedules
Facilitate the alignment and improvement of HR policies, processes and programs in store Handle employee relations issues for store, escalating complex or unique employee relations issues to People & Culture team
Ensure all relevant information is communicated to store teams daily and an open line of communication is fluid with the leadership team. Maintain presence through effective floor management and ensure staff coverage in all areas of the store
Maintain a safe work environment and ensure ongoing safety training and awareness

What You’ll Bring

2+ years’ strategic retail leadership experience, preferably in a Flagship or large volume location
Polished professional who understands how to tell a brand story
Experience managing a large team of hourly team members and leaders as well as leaders of leaders
Skills in recruiting, selecting, talent management and talent planning across all departments of the store
Manage conflict and lead and hold others accountable
Experience in collaborating with multiple teams - Executives, Creative, Loss Prevention, Merchandising, etc.
Great verbal and written communication skills; excellent presentation skills
Strategic and focused on the end results
Decisive and collaborates with a team to develop strategies
Has a good understanding of Pop Culture and follows Pop Culture trends
Working knowledge of MS Office (Word, Excel and Outlook)
Consistently demonstrate enthusiasm and passion for the brand
Flexible work schedule (e.g., nights, weekends and holidays) and regular attendance necessary
This is a customer facing role that requires standing for long amounts of time.
Must frequently lift up to 25 pounds and occasionally pull large pallets of product with a lift truck weighing up to 525 pounds.
Travel less than 10% of time.

Salary Information

The base salary range for this position in the selected city is $67,725 - $72,000 annually.Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

What Funko Offers
Funko offers a competitive compensation package with full benefits and a 401(K) plan with matching contributions from the company. Most importantly, we offer a creative work environment with people who love pop culture just as much as you do. Can’t wait to gush about your latest binge? Neither can we! Looking for a place where your favorite pop culture t-shirt will receive the compliments it deserves? We know how you feel!

Funko is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Funko Glassdoor Company Review

3.2

Funko DE&I Review

3.47

CEO of Funko

Cynthia Williams

Approve of CEO

By Funko

Funko (NASDAQ: FNKO) is a leading pop culture lifestyle brand. We provide connection to pop culture with a product line that includes vinyl figures, action toys, plush, apparel, board games, housewares, NFTs and accessories. As the world’s largest...

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FUNDING

Private

DEPARTMENTS

Sales & Business Development

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Wholesale

TEAM SIZE