Director, Research

About Us:

Live experiences help people cross today’s digital divide and focus on what truly connects us – the here, the new, this once-in-a-lifetime moment that’s bringing us together. To fulfill Gametime’s mission of uniting the world through shared experiences, we make it easy for people to discover and access the live experiences that matter most.

With platforms on iOS, Android, mobile web and desktop supporting more than 25,000 events across the US and Canada, we are reimagining the event ticket industry in order to move at the speed of life.

The Role: 

The Principal Researcher will be the primary person driving Gametime’s research and insights work. Your focus will be on strategic insights about Gametime’s ticket sellers and fans. Reporting directly to the CEO, your primary role will be to uncover deep insights that directly impact everything from company strategy to detailed product design decisions. As Gametime’s first dedicated researcher, the role will require a unique combination of scientific rigor, product thinking, and relationship building.

• Lead cutting-edge, multi-method research to collect and translate insights into actionable recommendations that inform and inspire company strategy, product development and design, marketing strategies and more.
• Employ a variety of qualitative and quantitative research methodologies to gather insights that drive decision-making. 
• Work effectively at every time scale - from quick coffee shop and unmoderated studies to in-depth, longer-term foundational projects.
• Constantly innovate and implement best-in-class methodologies to stay at the forefront of research.
• Collaborate closely with Gametime executives, as well as the company’s  product, design, marketing, and supply teams to prioritize and execute on key research initiatives.
• Synthesize complex research findings into clear, compelling narratives for a variety of audiences, including senior leadership and cross-functional teams.
• Build the company’s foundational research operations and processes in order to efficiently scale high quality research across the organization.
• Partner with the Data team to align research insights with data analytics and experimentation tests and results. 
• Champion a culture of research-driven decision-making based on consumer and seller perspectives.

• 8+ years of hands-on experience in UX or design research, with a track record of impactful project leadership.
• Experience leading collaborative projects with other researchers and multi-disciplinary partners. 
• Deep expertise in qualitative research methods, as well as fluency across the full range of qualitative and quantitative methods and tools. Demonstrated knowledge of when and how to apply methods for maximum impact, and the ability to bring rigor to every research project.
• Experience leading research on consumer and marketplace products and services.
• Exceptional research communication skills, capable of articulating complex ideas clearly and persuasively for any audience, ability to adapt research communication to many channels and audiences.
• Deep experience collaborating with senior executives, building strong relationships at the leadership level.

• Experience leading research in fast-paced startup and/or high growth environments.
• People management experience.
• Passion for live events.
• Availability during West Coast working hours.
• Bachelor’s degree in Marketing, Psychology, Design, Business, or a related field and advanced degree is a plus.

• Flexible PTO
• Equity
• Medical, dental, & vision insurance
• Life insurance and disability benefits
• 401K, HSA, pre-tax savings programs
• New equipment setup provided
• Diverse Family-forming benefits through Carrot Fertility
• Wellness programs
• Tenure recognition

Gametime is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, sex, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.