Senior Fraud and Chargebacks Analyst

About Us:

Live experiences help people cross today’s digital divide and focus on what truly connects us – the here, the now, this once-in-a-lifetime moment that’s bringing us together. To fulfill Gametime’s mission of uniting the world through shared experiences, we make it easy for people to discover and access the live experiences that matter most.

With platforms on iOS, Android, mobile web and desktop supporting more than 60,000 events across the US and Canada, we are reimagining the event ticket industry in order to move at the speed of life.

The Role:

We are seeking a highly skilled Sr Fraud and Chargebacks Analyst to join our team. The ideal candidate will be responsible for influencing and optimizing fraud detection and chargeback management strategies, conducting detailed analysis to identify patterns and emerging threats, and generating actionable insights to enhance our fraud prevention and chargeback processes. This role requires a proactive individual who can lead investigations, mentor junior analysts, and drive improvements in our fraud management systems.

• Influence and optimize fraud detection and chargeback management strategies which includes rules management, model training, and in depth analysis.
• Conduct detailed analysis of fraud and chargeback data to identify patterns and emerging threats generating detailed reports and actionable insights for senior management.
• Assist in developing a detailed understanding of the business impacts of fraud and chargebacks.
• Lead investigations into high-value or complex fraud cases and manage internal escalations.
• Provide guidance and resolution for outlier cases that require additional scrutiny.
• Identify inefficiencies in current processes recommending improvements, automation, and/or new technologies.
• Recommend and support the integration of automation tools to enhance efficiency and accuracy.
• Ensure compliance with relevant regulations and company policies.
• Assist in the creation and updating of company policies related to fraud prevention and chargeback management.
• Provide guidance and mentoring to junior analysts, helping them develop their skills and knowledge.
• Continuously monitor industry trends and provide recommendations.
• Expected to take initiative and lead projects or initiatives related to fraud prevention and chargeback management.

• Minimum 4 years in a data and/or analyst role within ecommerce, payments, or fraud industries.
• Demonstrated track record of handling complex fraud cases and chargeback disputes.
• Hands-on experience with SQL and data visualization tools, with a preference for intermediate SQL proficiency
• Strong organizational and analytical skills with the ability to identify trends and patterns in data.
• Adept at understanding the sources of fraud and creating rules to train fraud detection models.
• Ability to work collaboratively with cross-functional teams and stakeholders.
• Self-motivated, results-oriented, and accountable for individual and team objectives.
• Experience with automation tools and technologies to enhance fraud detection and chargeback management.
• Familiarity with relevant regulations and compliance requirements in fraud management.

• Flexible PTO
• Equity
• Medical, dental, & vision insurance
• Life insurance and disability benefits
• 401k, HSA, pre-tax savings programs
• WFH monthly stipend
• $500/$1000 home office setup grant
• $100/mo in Gametime credits
• Diverse family-forming benefits through Carrot Fertility
• Wellness programs
• Tenure recognition
• … and more!

Gametime is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, sex, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.