2025 Intern - Old Navy Online Experience (San Francisco, CA)

About the RoleOur 10-week Gap Inc. Summer Internship Program offers meaningful work experiences across various business areas, allowing you to deepen your functional knowledge and immerse yourself in the fast-paced retail industry. You’ll work on projects that directly impact our bottom line and present your work to senior management, while also participating in company events like executive speaker series and off-site activities. Upon completion of the internship, successful interns will be well-positioned for full time roles after they graduate.The Online Experience Intern will be part of a dynamic and high-performing online team. You will be part of helping to develop category-specific strategies with Global Merchants, Planning, Stores, Commercial Planning, & Marketing to drive a customer-focused shopping experience and establish Old Navy Online as the destination for product authority and customer engagement. You will assist the team in leading category experiences and division-specific online P&L in US and Canada, which drives a frictionless and seamless omni experience and drives continuous improvement on the site & app with a mobile-first mentality. As the Online Experience intern you will spend most of your time on benchmarking & analysis as well as projects/assignments on strategy and stakeholder development.Salary Range: $33.00 - $35.00 Per HourApplication acceptance will close at 11:59 pm PST on Friday, October 4, 2024What You'll DoAssist team with benchmarking and analysis:• Examine category merchandising and commercial strategies of key competitors and best-in-class online retailers to identify the most significant opportunities to improve the customer experience across categories.• Monitor and make recommendations for category-specific improvements with the expectation of continual improvements in conversion and revenue across all devices• Assist with the ideation of A/B tests to optimize the customer experience for both divisional experience and new site functionality• Analyze data at a granular level, summarize concisely and report out key learnings.• Distill trends from raw data. Use reporting to drive changes in division experience and site improvements.• Daily monitoring and reporting on primary KPIs to understand the business and help optimize conversion and revenue goals.Actively participate in strategy development:• Assist team with web presence and primary KPIs for key categories ensuring the site and app meet branding guidelines and consumer expectations• Partner with Global Merchant leadership to understand merchandising objectives, Merch Planning to understand inventory objectives, and Commercial Planning to understand commercial imperatives to develop the Online category experience priorities• Assist team with developing category roadmaps focused on driving improvements that result in improved customer satisfaction, increased traffic, conversion and sales.Develop stakeholder relationships:• Partner with broader Old Navy Online team in the continual evolution of Old Navy online to improve primary ecommerce metrics in support of Ecommerce goals• Partner across the organization with Product Design & Development, Commercial Planning, Store Visual Merchandising, Online Operations, Innovation & Platform Operations, and Marketing to build cross-functional teams, alignment and prioritization of key initiatives• Partner with Global Merchandising teams to ensure the full assortment of products are correctly represented across our site and app• Partner with Brand Marketing and Global Merchandising peers to proactively identify strong product stories for incoming traffic from social, email, natural search, and other channels to optimize the online customer shopping experience• Partner with Creative Marketing team and provide detailed online experience playbooks to define creative priorities to be executed against based on business planWho You Are• Bachelor’s degree in progress. Concentration in Ecommerce preferred• Must be in your Junior academic year graduating in December 2025 and Spring 2026• Ability to work Monday – Friday from mid-June to mid-August• Strong foundational knowledge and experience in the retail industry and strategy functions in DTC and/or Indirect Ecommerce business a plus• Understanding of commercial planning, pricing and promotional strategies, online conversion rate, average unit retail, and revenue per visit• Strong computer skills (Microsoft Office, Excel, Word, PowerPoint) and ability to learn technical applications, terminology, and processes quickly• Ability to share information to an audience with effective oral and written communication• Collaborative, self-starter attitude with an ability to multi-task and prioritize in a fast-paced environment In order to be considered for this position, you will need to upload your resume in PDF format when applying to this role. (Eg: LastName_FirstName Resume)Use the same email address throughout our process - from applying to the role to taking the online assessment.This role is not eligible for visa sponsorship.