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Assistant Manager - Ala Moana

About the Role

As an Assistant Manager, you set the tone for the store and the team and help bring our brand to life for our customers. You’re responsible for driving profitable sales growth through all aspects of the store including; customer and product operations, merchandising, and talent development. You are responsible for supporting the execution of the store strategy to achieve performance goals. Through collaboration with your General Manager and/or Assistant General Manager, you will teach and coach behaviors to Leads, Experts and Brand Associates to cultivate a high performing team to deliver a best-in-class experience to our customers.

What You'll Do

  • Support strategies and processes to drive store sales and deliver results through a customer centric mindset.

  • Recruit, hire and develop highly productive Brand Associate and Expert teams.

  • Own assigned area of responsibility.

  • Implement action plans to maximize efficiencies and productivity.

  • Perform Service Leader duties.

  • Ensure consistent execution of standard operating procedures.

  • Represent the brand and understand the competition and retail landscape.

  • Promote community involvement.

  • Leverage omni-channel to deliver a frictionless customer experience.

  • Ensure all compliance standards are met.

Who You Are

  • A current or former retail employee with 1-3 years of retail management experience.

  • A high school graduate or equivalent.

  • A good communicator with the ability to effectively interact with customers and your team to meet goals.

  • Passionate about retail and thrive in a fastpaced environment.

  • Driven by metrics to deliver results to meet business goals.

  • Determined to effectively lead and inspire others to learn and grow through coaching and mentoring.

  • Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.

  • Able to utilize retail technology. • Able to maneuver around the sales floor, stockroom and office and lift up to 30 pounds.

  • Ability to travel as required.

Average salary estimate

$50000 / YEARLY (est.)
min
max
$40000K
$60000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Assistant Manager - Ala Moana, Gap Inc.

As an Assistant Manager at Ala Moana, you play a pivotal role in shaping the atmosphere of our store and energizing the team. Your main focus is on driving sales growth while creating a fantastic customer experience. Picture this: You're at the heart of operations, guiding customer and product interactions, ensuring that everything from merchandising to team development aligns with our brand's vision. Collaborating with the General Manager and Assistant General Manager, you’ll help cultivate a high-performing team, composed of Leads, Experts, and Brand Associates who collectively aim to exceed performance goals. You'll facilitate recruitment, provide training, and implement strategies that maximize store efficiency, all while maintaining a customer-centric mindset. Additionally, you’ll need to stay informed about the retail landscape and our competition to strategically represent our brand. As a community-oriented leader, fostering involvement is key, ensuring we not only serve our customers but also our community. You'll be entrusted with various responsibilities, including serving as a Service Leader and ensuring compliance with standard operating procedures. If you have a passion for retail, love working in dynamic environments, and are ready to lead a team to deliver outstanding service, this is the perfect opportunity for you.

Frequently Asked Questions (FAQs) for Assistant Manager - Ala Moana Role at Gap Inc.
What are the responsibilities of an Assistant Manager at Ala Moana?

The Assistant Manager at Ala Moana is responsible for driving sales growth, managing customer and product operations, merchandising strategies, and talent development. You'll collaborate closely with upper management to implement effective store strategies, lead team training, and keep up with retail trends.

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What qualifications do I need to become an Assistant Manager at Ala Moana?

To become an Assistant Manager at Ala Moana, it's essential to have 1-3 years of retail management experience, strong communication skills, and a high school diploma or equivalent. A passion for retail and an ability to inspire your team are also crucial for this role.

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How does the Assistant Manager role contribute to team development at Ala Moana?

As an Assistant Manager at Ala Moana, you're not just overseeing daily operations; you're also responsible for coaching and mentoring your team. You will provide training to Leads, Experts, and Brand Associates, fostering an environment where employees feel empowered to grow and succeed.

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What qualities are essential for an Assistant Manager at Ala Moana?

Key qualities for an Assistant Manager at Ala Moana include strong leadership skills, effective communication abilities, a customer-centric approach, and a passion for retail. Flexibility in scheduling and a metric-driven mindset for achieving business goals are also vital to this role.

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What does a typical day look like for an Assistant Manager at Ala Moana?

A typical day for an Assistant Manager at Ala Moana involves overseeing store operations, managing team performance, implementing merchandising strategies, engaging with customers, and analyzing sales metrics. You'll balance your time between coaching staff, executing sales strategies, and maintaining high customer service standards.

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Common Interview Questions for Assistant Manager - Ala Moana
How do you prioritize tasks as an Assistant Manager?

When prioritizing tasks as an Assistant Manager, it's essential to assess the urgency and impact of each task on the store's performance. Focus on customer-facing activities and team development first, and then address operational tasks. Communicating with your team can also provide insights into what needs immediate attention.

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How would you handle a conflict between team members?

In situations of conflict between team members, it’s vital to approach the situation with empathy and active listening. I would facilitate a calm discussion, encouraging each party to express their perspective, then work towards a resolution by finding common ground and reinforcing team values.

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Can you give an example of how you have improved sales in a previous role?

Certainly! In my previous role, I implemented a cross-promotional strategy with our product team, which involved training associates on key product features. As a result, we saw a 20% increase in sales within that product category over three months, showcasing the power of effective team training.

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What are your strategies for motivating your team?

Motivating my team involves recognizing their achievements, providing constructive feedback, and facilitating opportunities for growth. Regular team-building activities and clear communication about performance goals also play a significant role in keeping morale high.

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Describe your experience with retail technology.

I have extensive experience using various retail management systems, including POS systems, inventory management software, and customer relationship management tools. I'm comfortable utilizing technology to streamline operations and enhance customer service.

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What do you see as the biggest challenge facing retail today?

One of the biggest challenges in retail today is adapting to the rapid pace of digital transformation and meeting customer expectations for a seamless omni-channel experience. Staying ahead requires constant assessment of both in-store operations and online strategies to provide customers with value.

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Why do you want to be an Assistant Manager at Ala Moana?

I am drawn to the Assistant Manager position at Ala Moana because of the opportunity to lead a passionate team and create memorable customer experiences. I admire the brand's commitment to community involvement and innovation, aligning well with my values as a retail professional.

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How do you ensure compliance with standard operating procedures?

Ensuring compliance with standard operating procedures involves regular training sessions for my team, performing spot checks, and fostering a culture of accountability. I also encourage open communication about any challenges employees face while adhering to procedures.

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What techniques do you use to analyze sales data?

I utilize various techniques to analyze sales data, such as trending analysis, comparing sales KPIs against previous periods, and identifying customer behavior patterns. This data helps inform merchandising decisions and inventory management strategies.

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How would you promote community involvement as an Assistant Manager?

Promoting community involvement as an Assistant Manager involves coordinating local events, sponsoring community initiatives, and encouraging team members to participate in volunteer opportunities. Building partnerships with local organizations can also enhance our brand's visibility and commitment to the community.

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Full-time, on-site
DATE POSTED
April 16, 2025

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