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Associate, Customer Support - job 2 of 3
Gemini is a leading global crypto and Web3 platform looking for a Customer Support Associate to enhance customer experience and support. The ideal candidate will help resolve customer inquiries effectively while working in a dynamic environment.
Skills
- Zendesk administration
- Complex problem solving
- Verbal and written communication
- Customer experience focus
- Flexibility with work hours
Responsibilities
- Handle high priority customer requests
- Act as a liaison between cross-functional teams and customers
- Handle issue escalations from management
- Create process enhancements and manage projects
- Provide occasional on-call weekend coverage
Benefits
- Competitive starting salary
- Discretionary annual bonus
- Long-term equity grant
- Comprehensive health plans
- 401K with company matching
- Paid Parental Leave
- Flexible time off
To read the complete job description, please click on the ‘Apply’ button
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Gemini
Gemini is a leading cryptocurrency exchange and custodian bank founded in 2014 by Cameron and Tyler Winklevoss. We support trading in more than 120 cryptocurrencies and have our own currency, the Gemini stablecoin.
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BADGES 
CULTURE VALUES
Mission Driven
Growth & Learning
Open Door Policy
Rapid Growth
Customer-Centric
Dare to be Different
Diversity of Opinions
Passion for Exploration
BENEFITS & PERKS
Maternity Leave
Paternity Leave
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Equity
401K Matching
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
LOCATION
SALARY RANGE
$66,000/yr - $75,000/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
August 20, 2024
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Open Door Policy
Rapid Growth
Customer-Centric
Dare to be Different
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Passion for Exploration
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Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
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Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
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