Front Office Assistant

A standard of excellence in personalized dental care enables us to provide the quality dental services our patients deserve. We provide comprehensive treatment planning and use restorative and cosmetic dentistry to achieve optimal dental health. As a practice, we are true believers that preventive care and education are the keys to optimal dental health. We strive to provide “dental health care” vs. “disease care”. That’s why we focus on thorough exams – checking the overall health of your teeth and gums and taking x-rays. We also know that routine cleanings, flossing, sealants, and fluoride are all helpful in preventing dental disease. Not only are we focused on the beauty of your child's smile, we’re also concerned about their health. To give our patients the best possible service and results, we are committed to continual education and learning. We attend dental lectures, meetings, and dental conventions to stay informed of new techniques, the latest products, and the newest equipment that a modern dental office can utilize to provide state-of-the-art dental care. Building a foundation of trust by treating our patients as special individuals is vital to our success. We understand how uneasy some patients may feel about their dental visits, and how we can make a difference by providing a relaxing and positive experience. Our entire team is dedicated to providing you with excellent, personalized care, and service to make your child's visits as comfortable and pleasant as possible.

To learn more about our office, check out our website here: http://www.drbainpediatricdentist.com/

Our dental front office associates are the heart of our practice – they are the first and last impressions to be made on our patients. Our front office team plays an essential role in helping the operations of the office run smoothly and delivering best in class patient care. By joining our team, you will have: 

• Work Life Balance

• 3 weeks PTO & 8 Paid Holidays 

• Paid Parental Leave 

• Medical/Vision/Dental Benefits 

• 401k Match 

• Professional Growth and Career Advancement Opportunities 

Key Responsibilities 

• Build and maintain productive schedules for our doctors and hygienists 

• Verify insurance coverage and fee schedules while completing full insurance breakdowns for patients 

• Complete pre-authorizations and referrals as appropriate for patients; gather all necessary information for claim processing 

• Coordinate financial agreements and consent forms for the patient's financial responsibility of dental treatment  

• Assist patients with understanding their treatment plan and increase dental case acceptance  

• Assist with patient check-in, registration, and maintain patient health and dental records with strong attention to detail and adherence to HIPAA Privacy Practices   

• Ensure efficient office operations, including distribution/response to mail, scheduling, answering and returning of phone calls, responding to patient billing inquiries, and direction of workflow as necessary 

• Customer service experience 

• Dental office experienced (preferred) 

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  

Working Environment & Physical Requirements  

Working conditions include those typically seen in an office environment. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 15 pounds at times.