New Patient Coordinator

The New Patient Coordinator at Stoner Periodontics is crucial in managing the scheduling of new patients, acting as a liaison between the practice and patients, and addressing inquiries related to treatment plans and financial options. This role also involves tracking referral sources for new patients and ensuring a smooth operational workflow within the dental office.

To qualify for the New Patient Coordinator position at Stoner Periodontics, you should possess a strong background in customer service. While dental office experience is preferred, a genuine passion for helping patients and excellent communication skills are highly valued. It's important to be organized and able to handle various responsibilities effectively.

Stoner Periodontics is committed to upholding a healthy work-life balance for all staff members, including New Patient Coordinators. The office operates on a structured schedule from Monday to Friday, allowing for ample personal time. Additionally, the position offers generous PTO, paid holidays, and supportive work culture.

New Patient Coordinators at Stoner Periodontics receive a comprehensive benefits package including medical, dental, and vision insurance, a 401k matching program, and up to three weeks of paid time off per year. Furthermore, employees enjoy paid parental leave and opportunities for professional development.

While having dental office experience is preferred for the New Patient Coordinator position, it is not strictly necessary. The emphasis is on strong customer service skills and the ability to learn quickly. Stoner Periodontics values enthusiasm and a willingness to grow, making the role accessible to dedicated individuals!

When answering this question, highlight specific examples where you've successfully interacted with customers, resolved issues, and contributed positively to their experience. Emphasize your communication skills and ability to empathize with client needs.

Employ the STAR method for your response. Describe a specific situation where you faced numerous tasks, the approach you took to prioritize them, and the outcome. This will illustrate your organizational skills and ability to manage time effectively under pressure.

Discuss techniques such as using scheduling software, maintaining organized records, and communicating clearly with both patients and clinical staff to ensure a smooth workflow. Demonstrating familiarity with modern scheduling tools can also be advantageous.

Explain your approach to active listening, addressing the patient's concerns promptly, and reassuring them of your commitment to their satisfaction. Highlight your problem-solving skills and your ability to remain calm and professional in challenging situations.

Researching the company's mission and values is key. Express your admiration for Stoner Periodontics’ commitment to patient care and modern dentistry practices, and how these align with your passion for providing high-quality service. This shows your preparation and genuine interest in the role.

Talk about your attitude towards learning new technologies. Provide a specific example revealing how you tackled the learning process, whether through training or self-study, and how you integrated that knowledge into your daily work routine.

Emphasize the importance of maintaining patient confidentiality and your understanding of privacy laws like HIPAA. Discuss practices you would implement to ensure records are accessed and shared securely only with authorized personnel.

Mention your ability to break down medical jargon into simpler terms, utilizing visual aids or written materials when helpful, and encouraging questions. This shows your commitment to helping patients fully understand their procedures and financial options.

Describe methods such as creating a systematic referral tracking sheet or utilizing patient management software to record where new patients came from. Explain the importance of this tracking to understand marketing effectiveness and improve patient outreach.

Illustrate your problem-solving abilities by presenting a calm and organized approach. Discuss how you would communicate with the patient to find an alternative option that works for them, showing flexibility and customer service orientation.