Licensed Optician, Part-Time - Greenville

As a Licensed Optician at Warby Parker in Greenville, you'll be responsible for working directly with customers to address their eyewear requirements. This includes taking precise measurements, fitting eyewear accurately, and ensuring that all products meet both our high optical standards and individual customer preferences. You will also help customers navigate prescription terminology, assist them in selecting the right frames and lenses, and collaborate with team members to enhance our sales and customer service practices.

To become a Licensed Optician at Warby Parker in Greenville, you must possess a valid dispensing optician license in states requiring it (or be ABO-certified in non-licensing states). Additionally, having a passion for eyewear and retail, excellent communication skills, and a customer-oriented mindset will help you excel in this role and provide great service to our clients.

The ideal Licensed Optician for Warby Parker in Greenville is detail-oriented, adaptable, and possesses a positive attitude. You'll need to communicate technical information clearly and be committed to going the extra mile for both customers and teammates. Being a lifelong learner who is open to new challenges and approaches will also help you thrive in our vibrant work environment.

Warby Parker offers a variety of career-advancing resources and training opportunities for Licensed Opticians, ensuring you enhance your knowledge and skills. You’ll have access to workshops and ongoing educational sessions that will keep you updated on the latest industry standards and developments, empowering you to provide the best possible service to customers.

At Warby Parker, customer service is paramount, and Licensed Opticians play an integral role in this. You’ll be trained to adopt our customer service best practices, ensuring that every interaction is exceptional. This includes understanding customer needs, offering personalized solutions, and representing our brand passionately while creating a welcoming atmosphere.

In your response, highlight specific experiences that align with Warby Parker’s commitment to quality customer service and innovative eye care solutions. Discuss how your previous roles involved engaging with customers, fitting eyewear, and ensuring their satisfaction, embracing the values of empathy and creativity that Warby Parker holds dear.

When answering, describe your methodical approach to eyewear fitting, including measuring for accuracy, considering individual preferences and face shapes, and discussing frame styles. Emphasize your attention to detail and willingness to adjust as needed to create a perfect fit for the customer.

Share specific techniques for simplifying technical jargon into easily understandable terms for customers. Mention your ability to use relatable analogies or visuals to help customers grasp concepts such as prescription terminology, lens options, and differing styles, thus ensuring their comfort in making informed decisions.

Discuss your approach to conflict resolution, highlighting your ability to listen to customer concerns, empathize with their situation, and offer viable solutions. Emphasize your calm demeanor and commitment to ensuring every customer leaves satisfied, regardless of the challenges faced during interactions.

Here, convey your understanding of Warby Parker’s unique mission and values, focusing on the company's commitment to accessibility, style, and social impact. Discuss how these principles resonate with you and align with your professional philosophy and customer care approach.

Provide a concrete example of a past experience where you implemented a creative solution to improve customer service or engagement. This could involve streamlining a process, enhancing communication, or using technology to elevate the overall experience for customers.

In your response, mention how you actively seek out information through industry publications, webinars, and training sessions. Highlight your commitment to professional growth and your belief that staying informed not only enriches your knowledge but also enhances the customer experience.

Explain your systematic approach to taking measurements, including double-checking and validating with customers to ascertain precision throughout the process. Emphasize your attention to detail and how this helps in avoiding issues and ensuring customer satisfaction.

Discuss your philosophy on teamwork, focusing on the importance of collaboration, support, and shared goals. Highlight how you believe effective communication fosters a positive work environment and ultimately leads to better customer service outcomes.

Express your passion for the eyewear industry, emphasizing Warby Parker’s mission and values that resonate with you. Share your enthusiasm for the prospect of contributing to a company that prioritizes quality, accessibility, and social responsibility while helping customers find eyewear they love.