Customer Service Agent, Healthcare Claims

Drive better health outcomes for our clients as a Healthcare Claims Customer Service Agent at GDIT. Here, your work will impact many as you deliver healthcare expertise and services where they are needed most. Own this opportunity to advance not just research, patient outcomes, etc., but also your personal career growth.At GDIT, people are our differentiator. As a Healthcare Claims Assistant III you will help ensure today is safe and tomorrow is smarter. Our work depends on Healthcare Claims Assistant III joining our team to resolve escalated provider issues and providing advanced technical support within the call center environment. You will utilize your expertise and troubleshooting skills to address complex problems, ensuring a high level of customer satisfaction and retention.HOW A HEALTHCARE CLAIMS ASSISTANT III WILL MAKE AN IMPACTIssue Resolution: Handle escalated customer inquiries and complaints that require specialized knowledge or technical expertise.Technical Support: Diagnose and resolve complex technical issues related to provider enrollment processes, including troubleshooting application process issues.Documentation: Document all interactions, issues, and resolutions accurately and thoroughly in the customer support system.Customer Advocacy: Serve as a customer advocate by providing feedback to management and product development teams based on customer issues and trends.Quality Assurance: Ensure adherence to company policies, procedures, and service level agreements (SLAs) in resolving customer issues.WHAT YOU’LL NEED TO SUCCEED:Education: Associates of Arts/Associates of ScienceRequired Experience: 3+ years of related experiencePrevious experience in provider enrollment, credentialing, or healthcare administration, with demonstrated leadership experience in managing a team.Deep understanding of healthcare regulations, accreditation standards, and payer requirements related to provider enrollment and credentialing.Strong organizational skills with attention to detail and accuracy in managing documentation and compliance requirements.Excellent communication skills, both verbal and written, with the ability to communicate effectively with diverse stakeholders.Analytical mindset with the ability to interpret data, identify issues, and propose solutions.Advanced problem-solving and analytical skills.Attention to detail and accuracy in documenting issues and resolutions.Ability to prioritize tasks and manage time effectively to meet deadlines.Adaptability to changing priorities and business needs.Proficiency in using customer support software and technical tools.Adaptability and flexibility to navigate changes in healthcare regulations and organizational priorities.Location: RemoteGDIT IS YOUR PLACE:● Full-flex work week to own your priorities at work and at home● 401K with company match● Comprehensive health and wellness packages● Internal mobility team dedicated to helping you own your career● Professional growth opportunities including paid education and certifications● Cutting-edge technology you can learn from● Rest and recharge with paid vacation and holidays