General Manager (Milton Tasting Room)

The General Manager is responsible for leading and driving the growth of the Dogfish Head Tasting Room & Kitchen and acting as the “face” of the brand and main point of contact for local partnerships, organizations and nearby neighbors. In addition to overseeing all day to day operations of the Taproom, the GM will promote the brand through direct customer and community appeal with Tap Room retail activities, tours, and events. They will define the culture, lead the journey, and help set the tone for Dogfish Head to be a great community partner and a fun/interactive brewery tour destination. The GM is responsible for all aspects of Taproom operations and the keeper of everything to do with delivering the highest levels of customer delight and top operational performance at all times. Responsibilities will also include coordinating with the sales and brewing teams, representing the brand to the local community, and creating a cultural community center that promotes the Dogfish Head Brand in all aspects (beer, people, and community interaction). The GM will develop, integrate and lead the Tap Room team in drafting their Annual Business Plans and objectives, consistent with the Dogfish Head Brand Strategy, and accomplishing all of the above. The GM is responsible for delivering the annual business plan (as agreed upon) and closely monitoring expenses and overhead (and related revenue streams) for the brewery social hall and the brewery as a whole to achieve budgetary performance in alignment with the budget and market conditions.

What you'll brew:

• Managerial Responsibilities - Assistant Managers/Leads

Public House Management:

• Develop and maintain the organizational culture in alignment with the Dogfish Head brand and corporate standards
• Oversee and ensure team compliance with all operational standards while fostering a climate of constant improvement
• Help make Dogfish Heaqd part of the local community by building relationships with local organizations including (but not limited to):
• Business relationships with development organizations.
• Arts organizations and local artists themselves
• Non-Profits within the overall agreed upon directions.
• Use the facility to help develop these relationships by promoting their causes at the brewery
• Strategic planning and execution of creative design and advertising for the Tap Room and tour programs to grow the brand, increase sales and profits.
• Evaluate new consumer communication and branding opportunities for the brewery/tour and retail center for their uniqueness, ROI and support of the overall brand strategy.
• Oversee and ensure compliance with relevant regulatory agencies, legal and code compliance, communications and filings.
• Oversee management of the Operating Tap Room/Tour Center including brewpub and retail operations
• Oversee coordination and communication between all Tap Room functions including admin, brewery and retail operations (in working to engage marketing and sales teams)
• Oversee coordination of all of the above functions with the Brewing team for effective planning and execution, communication and coordination.
• Plan (forecast) and manage annual budget, P&L, monthly detail for all teams and functions above.
• Responsible for tap room IT and retail systems such as Kronos and POS / ALOHA.
• Responsible for creation and execution of successful Tap Room programming to achieve annual business plans (and management of relative budgets)

Brewery Operations:

• Work with the Brand Team and Head Brewer to understand and execute brewery annual business plan
• Organization of brewery and warehouse space (working with brewing ops team)
• Work with brewing team to engage them in Tap Room events (beer dinners, VIP tours, etc)
• Work with head brewer to ensure a wide variety of innovative and interesting, high quality beers are always available
• Administration: People and Team Management/Development:
• Identifying, recruiting, motivating and retaining top quality staff at all time
• Direct Management of key staff (Assistant Managers/Leads, security, programming lead)
• Spokesperson for the Tap Room when and if needed
• Developing high potential employees towards career growth and fostering a climate of promotion from within and across the entire Dogfish Head/Boston Beer organization.
• Training, developing and critiquing individuals and teams and ensuring all progressive discipline and HR policies are complied with
• Facilitate strong communication throughout the organization resulting in operational efficiencies and cohesive culture.
• Oversee execution of standard operating procedures, innovating and improving at all times to drive excellence.
• Instilling culture, commitment and enthusiasm for high levels of performance.
• Working cooperatively with others across the organization.
• Develop and execute a process of continuous improvement within the context of annual business planning.
• Set tone, culture and model behavior for staff.
• Ensure the highest levels of food and beverage safety practices are maintained at all time
• Ensuring full compliance with all alcohol regulations with a specific focus on responsible serving
• Responsible for understanding brewery and Taproom safety practice and opportunities for improvement
• Responsible for development and execution of facility CAPEX proposals/plans related to the Tap Room Space (not brewery)

Leadership Responsibilities:

• Responsible for the hiring, onboarding, training, and retaining of engaged & high-performing coworkers.
• Ensures that direct reports are provided with clear expectations & direction and are empowered and held accountable to achieve their goals and perform their jobs.
• Builds a collaborative & results-oriented team by resolving conflicts as they arise, removing roadblocks, inspiring people to action, and helping the team to decide to change and/or make changes.
• Provides regular and meaningful feedback to coworkers through development, coaching, and comprehensive performance reviews that focuses on learning, growth and continuous improvement.

What ingredients you'll bring:

Minimum Qualifications:

• Successful candidates for the General Manager will have an exceptional record of accomplishment in the hospitality and/or consumer goods industry, with a manufacturing / brewing and distribution operations component. The ideal candidate will have a combination of operational, marketing and sales experience, however, demonstrated leadership experience managing a growing customer-focused operation will be the most important criteria.
• Minimum of 5 years’ experience as a General Manager. Craft beer and/or alcoholic beverage experience is highly desired. A combination of experience in both large and small, entrepreneurial hospitality and/or consumer companies would be an ideal profile.
• 8 plus years in the food and beverage or hospitality industry with strong growth track record
• Strong budgetary, financial, labor management and cost control experience
• Experience in project planning, facilities management, budgeting and financial analysis
• Experience in event planning, promotions and community relations building
• Experience partnering with sales force and manufacturing a plus
• Proven ability to prioritize, make decisions and manage in a fast-paced environment
• Proven knowledge of Microsoft Excel, Word and Access
• Systems competence with Kronos, POS / ALOHA and Yellow Dog a plus
• Clear communicator
• Budget experience
• Manager of people and relationships
• Multi-tasker
• Attention to detail

Some Perks:
Our people are our most important “ingredient.” We hire the best talent; and we reward, develop, and retain them too.
In addition to generous healthcare on day one, stock purchase plan, 401k and more, Full Time Boston Beer Coworkers have the following perks available*:

• Tuition reimbursement
• Fertility/adoption support
• Free financial coaching
• Health & wellness program and discounts
• Professional development & training
• Free beer!

• Talk to your recruiter about eligibility
  

Boston Beer Corporation is an equal opportunity employer and is committed to a diverse workforce. In order to help ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who wish to request accommodation in the job application process can contact jobs@bostonbeer.com for assistance.

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