Online Live Chat Representative

Job Description:General Mills is seeking a talented Online Live Chat Representative to join our dynamic team in Philadelphia, Pennsylvania. As an Associate Level representative, you will be responsible for providing exceptional customer service and support through our online live chat platform. The successful candidate will possess a strong customer service background, excellent communication skills, and the ability to adapt quickly to changing situations.Responsibilities:- Engage with customers in real-time through our online live chat platform to assist with inquiries, provide product information, and resolve issues promptly and effectively- Utilize resources and knowledge base to provide accurate and timely responses to customer inquiries- Maintain a high level of professionalism and courtesy while interacting with customers- Identify and escalate complex issues to appropriate teams for resolution- Collaborate with cross-functional teams to improve customer experience and service delivery- Meet performance targets and metrics set by the companyRequirements:- Bachelor's degree or equivalent work experience- Minimum of 4 years of customer service experience- Excellent written and verbal communication skills- Resourceful and confident in handling customer inquiries and resolving issues- Strong adaptability and leadership skills- Ability to work independently and in a team environment- Proficiency in Microsoft Office and customer service software- Experience working in a fast-paced customer service environment is preferredBenefits:- Paid sick leave- Free accommodation- Company equipment provided for work- Opportunities for career growth and development- Recognition and rewards based on performance and meritEqual Opportunity Statement:General Mills is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.Deadline to apply: 2024-08-23Join General Mills and be part of a team dedicated to providing top-notch customer service and making a positive impact on our customers' experience. Apply now to start your career with us!How to apply:Apply on GrabJobs and you will be notified if shortlisted for the job.Original job Online Live Chat Representative posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.