Commercial Field Service Technician

As a Commercial Field Service Technician at General Parts, your main responsibilities include installing, repairing, and maintaining commercial cooking, refrigeration, and HVAC equipment. You'll troubleshoot various systems, work directly with customers to provide effective solutions, and handle parts ordering and replacement, all while ensuring customer satisfaction.

To qualify for the role of Commercial Field Service Technician at General Parts, you typically need at least two years of relevant experience in HVAC, refrigeration, or related fields. An EPA Certification is preferred for refrigeration technicians, and candidates with CFESA Certification will stand out even more. A valid driver's license and good driving record are also required.

Yes, General Parts offers a generous sign-on bonus of up to $6,000 for qualified candidates who join as a Commercial Field Service Technician. This bonus reflects our commitment to attracting skilled professionals to our team.

General Parts provides a comprehensive benefits package for its Commercial Field Service Technicians including health insurance, PTO, a matching 401(k), paid holidays, and profit-sharing. Additionally, technicians receive a vehicle, tools, and ongoing training opportunities.

General Parts is committed to the professional development of its Field Service Technicians. We offer initial and ongoing training, including opportunities for CFESA Certification, to ensure that our technicians are equipped with the latest knowledge and skills for success in their roles.

When answering this question, you should highlight specific instances where you've successfully diagnosed issues with refrigeration or HVAC systems. Discuss the techniques you used and any relevant certifications or training you've completed.

It's important to demonstrate your ability to stay calm and collected under pressure. Share examples of how you've effectively prioritized tasks while maintaining clear communication with customers to resolve issues quickly.

Walk the interviewer through a challenging repair scenario, explaining the problem, your diagnostic approach, and the final resolution. Highlight the positive feedback from the customer or lessons learned from the experience.

Discuss your approach to communication with customers, how you set expectations, and how you solicit feedback to ensure they feel informed and valued throughout the repair process.

List the specific tools and technologies you regularly use. Emphasize how they contribute to your efficiency and effectiveness in diagnosing and repairing equipment.

Discuss your commitment to continuous learning, including attending workshops, reading industry publications, or participating in online courses. This shows your dedication to maintaining your technical skills.

Share a specific example of collaborative work. Highlight your role and how you contributed to achieving a common goal, emphasizing teamwork and communication skills.

Outline the safety protocols you adhere to, such as wearing protective gear, following manufacturer instructions, and conducting thorough inspections before starting any repairs. This demonstrates your awareness of safety and compliance.

Explain your proactive approach. Discuss how you would communicate with the customer, place an order for the necessary parts, and schedule follow-up visits, ensuring they remain informed and accommodated during the process.

Express your enthusiasm for the company, mentioning specific values, such as teamwork, commitment to training, and the opportunity to make a difference in commercial kitchens. Align your skills and career goals with what General Parts offers.