Genius Sports is a rapidly growing sports technology company looking for a Part Time Technical Customer Support Operator to join their team in Secaucus, New Jersey. The role involves providing technical support and training to remote system users for a major professional sports league in the US.
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Skills
Good understanding of IT Networks
Advanced hardware/software troubleshooting skills
Strong client-facing and communication skills
Ability to work in shifts and weekends
Knowledge of Office 365
Time management and organizational skills
Analytical and problem-solving skills
Responsibilities
Provide technical assistance for computer systems, software, and hardware queries
Resolve technical problems with LAN, WAN, and other systems
Assist in hardware/software operational set up at installation sites
Track and resolve issues through the service desk application
Create and update training materials and assist in annual user training programs
Education
High school diploma with technical training
Benefits
Competitive salary
Health insurance
Skills training
Social events and team building activities
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