Communications Officer

Job Title: Communications OfficerLocation: Georgia Gwinnett CollegeRegular/Temporary: RegularFull/Part Time: Full-TimeJob ID: 278702About UsSince our founding in 2005, Georgia Gwinnett College (GGC) has been dedicated to providing an exceptional educational experience to our students. At GGC, we believe that our students' success is our success, and we are committed to creating a culture that supports and uplifts them throughout their academic journey.As a member of our faculty or staff, you will become part of a dedicated and passionate community of educators and professionals. Together, we work towards a common goal of empowering our students to achieve their full potential, both academically and personally. We take pride in our student body, which represents a multitude of backgrounds, perspectives, and experiences. Whether you are involved in teaching or providing essential services, your contribution will make a significant impact on the lives of our students and the broader community.In addition to our commitment to student success, we also value the well-being and professional growth of our employees. We offer a comprehensive benefits package, designed to support the needs of our faculty and staff. From competitive compensation to health and wellness programs, and professional development opportunities to work-life balance initiatives, we strive to create an environment where everyone can thrive and feel valued.Located in the thriving community of Gwinnett County, GGC offers a rich cultural and social landscape that enhances the overall college experience. Our backdrop is a beautiful, modern 260-acre campus located just 30 miles northeast of downtown Atlanta. Our students and employees benefit from the close proximity to various local amenities, including shopping, dining, entertainment, and outdoor recreational opportunities. This vibrant community serves as an extension of our campus, providing a stimulating environment for personal and professional growth.Join GGC and become part of a dynamic team that plays a pivotal role in shaping the lives and celebrating the achievements of our students. Together, let's make a positive impact and empower the next generation of leaders.Job SummaryThe Communications Officer performs duties involving processing and maintaining relatively complex police dispatching and emergency alert systems, office records, video security monitoring, alarm monitoring, incident and accident reports.The Officer performs detailed and technical responsibilities requiring the ability to multitask. Primary duties include taking emergency calls, logging call information, entering accurate information into police records and emergency management software, tracking call status, dispatching and coordinating security, police, fire/rescue, special equipment, and emergency staff. The Officer functions in an independent manner while having on-duty campus police and security officers available for assistance if needed.Responsibilities• Greets students, families, and visitors entering the Office of Public Safety; provides weekend and special events information as requested; contacts the appropriate offices for guests, vendors, and coordinates the opening of campus buildings when needed• Monitors alarm systems and security camera systems; monitors, or receives alarm notification calls, and dispatches fire, panic and intrusion alarm responses from the monitoring center; responds to emergency calls and emergency alarm phones and dispatches patrol officers; provides incident numbers and call history information to assigned officers• Operates the police and security communications console; operates a multi-line telephone system and radio dispatch console; responds to emergency calls from county E911 system and dispatches the proper responders; operates dispatch module (Computer Aided Dispatch), daily log, and search screens in the department reporting program; acknowledges officers over the radio and records the time of acknowledgement• Analyzes calls to determine the action to be taken, the type of information to be obtained from the caller and the unit or units that should respond• Accesses confidential police information; provides campus patrols with requested information via radio; transmits messages to officers via radio, phone, in writing, or in person; writes all calls (telephone and radio) on appropriate forms when Computer Aided Dispatch system in not operational• Serves as a liaison for citizen reports, complaints, and officers on patrol• Prepares work orders for officers on patrol, or through the report of community members, and maintains other logs for fire alarm tests• Performs other duties as assignedRequired Qualifications• High School or GED• Valid Georgia driver's license.• Must be able to become POST certified in the first 6 months of employment• Successful background check required.• No felony convictions.• Must be 18 years of age.• Will be required to comply with all State and/or College mandated training and certifications.Preferred Qualifications• Prior experience with a public safety organization• Possession of a current POST Communications Officer certificationKnowledge, Skills, & Abilities• Knowledge of the campus geographical area• Skills in the use of a computer• Skills in listening, verbal, and written communications• Ability to understand and follow written or oral directions and multitask• Ability to operate all dispatch center and related office equipment, associated with dispatcher job responsibilities• Ability to work rotating shifts, nights, weekends, and holidays.• Ability to perform overtime assignments; ability to distinguish between colors; ability to perform tactfully, courteously, and proficiently under the pressures associated with the position• Ability to deal effectively with hostile and/or rude individuals• Ability to speak clearly on the telephone and radio• Ability to work closely with others• Ability to extract pertinent information from a caller or other information source; ability to talk on the radio and phone at the same time• Ability to organize and maintain public safety and general office filesUSG Core ValuesThe University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.Conditions of EmploymentHiring is contingent upon eligibility to work in the United States and proof of eligibility will be contemporaneously required upon acceptance of an employment offer. Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Gwinnett College (GGC). Eligibility of employment is determined by GGC in its sole discretion, and includes but is not limited to confirmation of credentials and employment history reflected in your application materials; and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test.Offers are subject to the applicable federal laws, state laws, statutes, rules and regulations of this institution, and to the bylaws and policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.Equal Employment OpportunityGeorgia Gwinnett College is an equal employment, equal access, equal educational opportunity, and affirmative action institution. It is the policy and practice of our institution to recruit, hire, train, promote, retain, and educate persons without regard to race, color, national or ethnical origin, age, disability, sex/gender, religion, sexual orientation, gender identity, genetic information, or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, ADA, Sections 503 and 504 of the Rehabilitation Act, AREA, and Executive Order 11246 ). For questions or more detailed information regarding this policy, please contact the Georgia Gwinnett College Human Resources Team at (678) 407.5070 or email hr@ggc.edu.For individuals requiring disability-related accommodations for participation in any event or to obtain print materials in an alternative format, please contact Payroll and Benefits at (678) 407.5054 or email benefits@ggc.edu. Any individual who feels that they may have been discriminated against should contact the Office of Equal Opportunity and Title IX Compliance at titleix@ggc.edu.Background Check• Position of Trust + CreditOther InformationDue to the volume of applications, applicants may not receive a reply from the College unless an applicant is selected for an interview. Review of applications will continue until positions are filled. Georgia is an open records state.