Support Group Facilitator

About Plume:

Plume Health is a passion-fueled, mission-driven company that is trans-founded with a vision to transform healthcare for every trans life. We hope to make gender-affirming hormone therapy easily accessible at the touch of a button in every state of the US.

This work is deeply personal and heart-driven, and we want teammates who care about the mission and the people we serve. For the right candidates, we present a rare opportunity to do well by doing good. Plume offers an affirming, trans-centered, culturally inclusive, and fun work environment filled with purpose.

About the Role:

Plume is hiring an empathetic, collaborative, and culturally competent Support Group Facilitator to conduct live, virtual support group sessions with members of the Plume community. As a Facilitator, you will facilitate groups of Plume members, cultivating spaces for trans, nonbinary, and non-cis people to share their questions, experiences, and wisdom with one another on various topics. Groups meet remotely and often occur on weekday evenings.

This will be a part-time contracted role, with time split between facilitation, preparation, follow-up, and at times, group content design.

• Facilitate peers in live virtual group settings to support them with barriers related to their experience with identity
• Take an empathetic, proactive approach to meeting members' emotional needs as they arise
• Provide feedback on support group session structure, facilitator training materials, and other materials to improve Plume’s Support Group offering
• Answer questions about Plume services and provide support to members in accessing those services
• Participate in coaching and feedback circles to gain support, troubleshoot challenges, and develop your capacity as a support group facilitator
• Train and provide feedback to other Support Group Facilitators
• Occasionally provide facilitation coverage for other Facilitators

• 2 years experience as a facilitator or peer support specialist
• Experience and passion for supporting trans/nonbinary individuals, particularly those on Gender Affirming Hormone Therapy
• Experience discussing many of the sensitive issues that face the trans/nonbinary community, including: coming out, mental health, gender identity formation & expression, sexuality, relationships, family issues, isolation and loneliness, substance use, HIV and AIDS, and health and safety concerns
• Excellent communication skills, particularly in small groups and public speaking settings
• Ability to deal with sensitive and potentially divisive topics in a sensitive and inclusive manner
• Consistent availability on particular weekday evenings
• Humility, patience, confidence, passion, and empathy

• Experience facilitating virtual or online support groups, workshops, or learning experiences 
• Experience facilitating workshops and educational content on issues related to equity, anti-discrimination, inclusion, anti-racism, trans/nonbinary issues, consent, and social justice
• Proficiency with the essential functions of virtual platforms, such as Zoom, with understanding of how to share screens and use breakout rooms
• Formal training or workshops on conflict resolution, negotiation, or mediation

• This is a part-time contracted role and the pay is $30 per hour.

Everyone associated with Plume gets the major benefit of having the best coworkers you could imagine if you love fiercely intelligent, heart-forward, and mission-driven collaborators.

Plume is an equal-opportunity employer. Trans and gender-nonconforming individuals are strongly encouraged to apply, particularly those who identify as People of Color. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law. We will provide reasonable accommodations to individuals with disabilities upon request. Please let us know if you require any accommodations to apply or interview for this position.

Only those legally authorized to work in the USA are eligible to apply; residency in the USA is a requirement of employment for this role.

Discover more about Plume at www.getplume.co and become part of our award-winning journey towards transforming healthcare for every trans life. Join us today in shaping the future of healthtech and LGBTQ+ care!