Donation Coordinator

Overview

Gift of Hope is proud to serve as the federally designated not-for-profit organ procurement organization (OPO) that coordinates organ and tissue donation and provides compassionate service to families of donors in the northern three-quarters of Illinois and northwest Indiana.

Since our inception in 1986, we have coordinated donations that have saved the lives of more than 23,000 organ transplant recipients, and improved the lives of hundreds of thousands of tissue transplant recipients. As one of 58 organ procurement organizations that make up the nation’s organ donation system, we work with 183 hospitals in our donation service area.

This position develops and maintains effective relationships with key hospital leadership staff in assigned territory to implement hospital programs and policies that promote organ and tissue donation; conducts on-site assessment and evaluation of potential organ donors and follows referrals in an assigned region.

Compensation range for this position is $71,500 - $80,500 annually

Our Benefits

In addition to competitive salaries, we offer a comprehensive benefits package:

• Medical, dental, vision, disability and life insurance options for full-time employees
• Generous Paid Time Off (PTO) plan
• 403(b) retirement plan with company match
• Tuition Reimbursement up to the IRS-allowed maximum
• Personalized learning and educational development opportunities
• Monthly cell phone and internet stipends
• Paid Parental Leave
• Annual Employer-funded Lifestyle Spending Accounts to support wellness needs
• Support and counseling for personal, work financial or family needs through our Employee Assistance Program (EAP) and our partnership with Critical Incident Stress Consultants (CISC)

Responsibilities

Essential Functions

The following essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.

• Advance Gift of Hope's mission, vision and core values:  providing compassionate service, contributing to outstanding teams and engaging as one of our passionate people committed to a positive culture that embraces diversity, equity, inclusion and belonging. Adhere to all policies and procedures in carrying out the responsibilities of this position.

• Maintain Hospital Development responsibilities for assigned hospitals
  • Function as an expert resource within the hospital on all aspects of organ and tissue donation
  • Work with hospital administration to create effective policies and procedures to support and improve organ and tissue donation
  • Develop and implement plans to optimize hospital performance, including, but not limited to, an annual Hospital Plan
  • Track hospital results to monitor progress and modify plans as needed
  • Prepare written analysis of key donation outcomes
  • Conduct monthly medical record review of missed opportunities for donation
  • Meet regularly with appropriate Quality and/or management representatives to review hospital donation performance
  • Develop solutions to issues that impede the donation process
  • Facilitate hospital programs and committees that influence organ and tissue donation
  • Develop and present educational programs on all aspects of the donation process for hospital staff
  • Meet departmental deadlines for assigned projects, medical record review, hospital reporting, documentation of hospital interactions

• Maintain Organ/Tissue responsibilities
  • Support the referral management process by completing on-site referral follow-up assignments within assigned hospital territory
  • Conduct on-site evaluation of potential organ donors; review hospital charts and current records of potential donors; document findings and follow up plans in hospital charts
  • Participate in medical rounds with neuro and trauma services
  • Coordinate Patient Care Conferences with hospital staff during critical points in the referral and/or consent process
  • Participate in after-action reviews to identify opportunities for process improvement

• Other duties as assigned

Qualifications

Education and Training Required

The following identifies the minimum education and training required to perform the essential functions of the job:

• Bachelor’s degree in marketing, business, healthcare administration or a related field, or equivalent work experience

Experience and Skills Required

The following indicates the minimum skills and experience required to perform the essential functions of the job:

• 3 years’ related experience such as business development, marketing, sales or clinical background
• Ability to speak persuasively and influence senior level hospital staff
• Demonstrated ability to analyze and interpret data
• Effectively communicate policies, procedures, and regulations
• Ability to function with a high degree of autonomy
• Ability to creatively address the needs of hospitals, family members, and Gift of Hope
• Ability to learn and understand hospital administrative and clinical functions

Physical Demands

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Ability to deliver presentations to a variety of audiences
• Ability to speak and convey information to co-workers and hospital staff
• Ability to hear and comprehend clinical information
• Manual dexterity to input data

Work Environment

The work environment characteristics described here are representative of those that will be encountered by an employee while performing the essential functions of the job.

• Remote office environment
• Hospital clinical environment
• Ability to travel to hospitals across our service area, as well as to Itasca office for meetings and trainings weekly, on off-call days, as needed
• Access to reliable transportation to travel to multiple locations in one day within Illinois and northwest Indiana
• Work outside normal business hours on nights and weekends
• Carry a personal cell phone to be accessible outside regular business hours and respond to pages 24/7, including weekends and holidays

The policy of Gift of Hope Organ & Tissue Donor Network is to promote equal employment opportunity through a positive and continuous program of specific practices designed to ensure the full realization of equal employment opportunity without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, or status as a disabled veteran, recently separated veteran, other protected veteran, or Armed Forces service medal veteran designated under the Vietnam Era Veterans' Readjustment Assistance Act, as amended (VEVRAA).  This reaffirms our commitment to this policy.