Job details

Customer Experience Strategy and Transformation Lead

The Customer Experience Strategy and Operations (CXSO) team at GitLab is focused on improving customer experiences across the end-to-end customer journey. As the Customer Experience team member at GitLab, you will be part of a global customer experience practice dedicated to listening and learning from our customers.

Skills

Customer experience strategy
Market and competitive analysis
Change management
Collaboration
Communication

Responsibilities

Craft end-to-end customer journeys across different segments, use cases, and verticals.
Develop and maintain customer buying and adoption personas.
Formulate and execute strategies to improve customer experience and satisfaction across the business.
Lead change management initiatives and advocate for customer-centric decision-making across the organization.
Collaborate with cross-functional teams to identify root causes of customer issues and develop action plans.

Education

Degree in Business, Marketing, Customer Experience, or related field (preferred)

Benefits

All-remote and asynchronous work environment
Flexible Paid Time Off
Equity Compensation & Employee Stock Purchase Plan
Parental leave
Home office support

To read the complete job description, please click on the ‘Apply’ button

By GitLab

GitLab is a complete DevOps platform, delivered as a single application that's fundamentally changing the way Development, Security, and Ops teams collaborate and build software.

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