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Customer Experience Strategy and Transformation Lead
The Customer Experience Strategy and Operations (CXSO) team at GitLab is focused on improving customer experiences across the end-to-end customer journey. As the Customer Experience team member at GitLab, you will be part of a global customer experience practice dedicated to listening and learning from our customers.
Skills
- Customer experience strategy
- Market and competitive analysis
- Change management
- Collaboration
- Communication
Responsibilities
- Craft end-to-end customer journeys across different segments, use cases, and verticals.
- Develop and maintain customer buying and adoption personas.
- Formulate and execute strategies to improve customer experience and satisfaction across the business.
- Lead change management initiatives and advocate for customer-centric decision-making across the organization.
- Collaborate with cross-functional teams to identify root causes of customer issues and develop action plans.
Education
- Degree in Business, Marketing, Customer Experience, or related field (preferred)
Benefits
- All-remote and asynchronous work environment
- Flexible Paid Time Off
- Equity Compensation & Employee Stock Purchase Plan
- Parental leave
- Home office support
To read the complete job description, please click on the ‘Apply’ button
By
GitLab
GitLab is a complete DevOps platform, delivered as a single application that's fundamentally changing the way Development, Security, and Ops teams collaborate and build software.
135 jobs
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BADGES 
CULTURE VALUES
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Customer-Centric
Social Impact Driven
Dare to be Different
BENEFITS & PERKS
Maternity Leave
Paternity Leave
401K Matching
Paid Holidays
Paid Time-Off
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
LOCATION
SALARY RANGE
$92,400/yr - $198,000/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
June 22, 2024
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