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Manager, Support Engineering (AMER)
Join GitLab, an open core software company dedicated to providing a comprehensive DevSecOps platform. We're seeking an experienced Support Engineering Manager to lead our team, ensuring exceptional technical support and team development.
Skills
- Leadership experience
- Analytical skills
- Process implementation
- Technical customer support expertise
- Linux System Administration knowledge
- Web application development experience
Responsibilities
- Hire and develop a world-class team of Support Engineers
- Drive team performance towards KPI goals
- Create processes to enhance team collaboration
- Conduct regular team 1:1s
- Improve customer support experience
- Train team members for technical interviews
Benefits
- Flexible Paid Time Off
- Equity Compensation & Employee Stock Purchase Plan
- Growth and development budget
- Parental leave support
- Home office support
To read the complete job description, please click on the ‘Apply’ button
By
GitLab
GitLab is a complete DevOps platform, delivered as a single application that's fundamentally changing the way Development, Security, and Ops teams collaborate and build software.
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BADGES 
CULTURE VALUES
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Customer-Centric
Social Impact Driven
Dare to be Different
BENEFITS & PERKS
Maternity Leave
Paternity Leave
401K Matching
Paid Holidays
Paid Time-Off
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
LOCATION
SALARY RANGE
$98,000/yr - $210,000/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
August 9, 2024
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