Partner Operations Manager, Special Projects

As an individual contributor reporting to the Director of Partner Operations, you will collaborate with GitLab Partner and Field Sales Leadership, cross-functional teams (e.g., Product, Marketing, Enablement, Legal, Finance, IT), and partners to drive special projects and initiatives that will increase partners’ force multiplier effect across our sales motions.

Responsibilities

1. Own and drive long-term and high impact strategic projects across the global partner business including project identification and scoping, stakeholder alignment and management, build, rollout, and execution
2. Contribute to cross-functional company projects as the voice of our partners and partner teams
3. Assess existing partner processes, identify opportunities to redesign for efficiency and scalability, and successfully drive projects to deliver these improvements
4. Engage with Product, Marketing, Finance, and Enablement teams on GitLab revenue plays and special projects to ensure partner requirements are included in initial scoping and design to drive successful partner outcomes
5. Help build and operationalize our automated partner order processes as a key team member on our partner marketplace initiatives (Hyperscaler, Distributor, and Reseller marketplaces)
6. Drive partner portal enhancements and initiatives in collaboration with the Partner Programs and Specialist teams
7. Assist in designing, maintaining, and delivering on the roadmap for partner operations initiatives
8. Build and deliver ad hoc reporting to support projects and company OKRs

Requirements

1. Demonstrated progressive experience and understanding of partner operations and programs
2. Excellent problem solving, project management, interpersonal, and organizational skills
3. Proven ability to work cross-functionally to lead and contribute to projects
4. Experience working directly with sales/partner sales teams and partners
5. Strong analytical ability and able to prioritize multiple projects
6. Proven ability to thrive as a self-starter in a fluid, fast-paced environment
7. Excellent written/verbal communication
8. Deep SFDC and partner management system (e.g., Partner Portal) expertise and knowledge of QTC process, tools, and automation
9. Alliance and Channel Partner experience preferred
10. Hyperscaler and Channel Marketplace experience preferred
11. Interest in using GitLab

Shares GitLab’s values and works in accordance with those values

Hiring Process

Candidates for this position can expect the hiring process to follow the order below. Please keep in mind that candidates can be declined from the position at any stage of the process. Qualified candidates will be invited to schedule a 30 minute screening call with one of our Global Recruiters.

Compensation

To view the full job description and its compensation calculator, view our handbook. The compensation calculator can be found towards the bottom of the page.

Additional details about our process can be found on our hiring page.