Trust & Safety Customer Support Specialist

Why Glassdoor?When you work for Glassdoor, you help people everywhere get ahead in work and life. That’s because we’re moving fast to become the leading community for workplace conversations. Every day, we foster radical transparency by giving professionals a platform to connect authentically and anonymously. Think real talk with real people — plus company reviews and ratings, salary info, job listings and more.Join us as we make worklife better, together.Please note: This role is open to candidates located in the U.S., Canada, Ireland and U.K. .About the Role The Trust & Safety Specialist is a self-starter who possesses strong communication and digital skills to join our growing Employer Profiles team. Our teammate will possess excellent internet research abilities and be comfortable navigating business websites.What You’ll DoKey Responsibilities:• Curate and maintain our database of employer profiles, through product and research application.• Analyze and respond to inquiries from our members, employers, clients and internal sales teams via online customer service platform.• Cross train to support multiple teams.Specific Hiring Characteristics/Targets:• Analytical, rational, logical, and ambitious problem solver• Strong internet research skills and comfort navigating online business resources• Solid understanding of business structures and company hierarchies• Shown technical skills with online applications such as Google Docs/Google Suite• Experience or interest in online customer service• Confidence to use good judgment and make proven business decisions in ambiguous situationsWhat You’ll Bring• A commitment to add to our culture of DEI• 2+ years of relevant experience in customer service, trust & safety or relevant function; with an emphasis on written communication• Outstanding written and verbal communication skills• Ability to perform well in different situations, coordinate and prioritize responsibilities• Can-do demeanor with a customer service approach• Ability to take direction, multi-task, and perform tasks independently to meet timelines and exceed goals• Strong personal integrity and the aim to ‘do right’• Positive demeanor and willingness to promote a cohesive, team environment• Schedule for this role: Monday-Friday, full-time, 8 hours per day, core working hours 8am-5pm• Experience with Sales and Tableau are huge pluses!• Familiarity with different company structures/business events related to rebrands, mergers & acquisitions also a plusThe candidate will be flexible and dedicated, work well under timelines and be able to act quickly and think on their feet. This role supports internal and external customers, working directly with them daily to assist and answer questions.Compensation and Benefits Base Salary Range (USD): $43,600 - 69,500Base Salary Range (CAD): $40,800 - $61,200Base Salary Range (GBP): £31,900.00 - £47,900.00Base Salary Range (EUR): €32,700.00 - €49,100.00You can learn more about our compensation philosophy here and see salary ranges for all Glassdoor jobs here.• Glassdoor base salaries are targeted to the market 75th percentile for technical roles and the 65th percentile for non-technical roles. In other words, 65-75% of comparable organizations in our industry will pay less.Bonus: 10%• Bonuses are paid out bi-annually and the amount awarded is based on individual and company performance.Generous Restricted Stock Units (RSU):• **Restricted Stock Units (RSU) are awarded at hire and may be refreshed annually. Additionally, as a pay-for-performance company, RSU grant awards are presented bi-annually to exceptional performers.Our Commitments• Come as you are: At Glassdoor diversity is not a slogan; it’s a core factor in our success. We welcome your background, experience and ideas because you help us understand and better serve our world. You make us stronger.• Grow your career: Glassdoor is small enough for you to see the impact of your contributions, while large enough to offer significant resources and endless opportunities to grow. This is a great place to make a career.• Find your people: Ask anyone who works here: it’s the people who make the difference. We are a group of well-rounded humans who support one another and work hard together to bring the Glassdoor mission to life.• Discover flexibility: With flexible hours and a where-to-work policy, Glassdoor allows you to take on professional and personal responsibilities — enhancing both productivity and your well-being.Glassdoor is committed to equal treatment and opportunity in all aspects of recruitment, selection and employment without regard to race, color, religion, national origin, ethnicity, age, sex, marital status, physical or mental disability, gender identity, sexual orientation, veteran or military status or any other category protected under the law. Glassdoor is an equal opportunity employer; committed to creating a community of inclusion, and an environment free from discrimination, harassment and retaliation.Where-to-Work PolicyBeing a remote-first company, Glassdoor employees can live anywhere Glassdoor is a registered company. Requests to move must be approved by an employee’s manager and the People team. While we will try our best to support relocation requests, some requests may not be approved due to various tax, legal, or other restrictions.Enjoy Remote and Explore: Employees authorized to work in their current location may Work Away for up to a total of 30 (thirty) working days in a calendar year without permanent relocation and compensation change. Employees on visas may work Work Away for up to a total of 20 (twenty) working days in a calendar year without permanent relocation and compensation change. The amount of time and location for Work Away must be approved by the employee’s manager and People Operations team at least two (2) weeks in advance of travel.