Job details

Customer Success Manager USA (Remote)

About Glia

Our award-winning technology powers conversations with customers for some of the world’s largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences. When human abilities such as problem-solving, creative thinking and relationship building are enhanced with technology... magical moments happen.

The Role

Our Solutions team is a world-class collection of individuals who are focused on driving value for our clients. We are essentially a top-tier technology and strategy consulting practice. As a key member of our Success organization, you'll be the owner of ongoing consultative relationships with our most important clients. Play the role of quarterback for pre-sales, implementations, and ongoing optimization. If you're looking to create value for large organizations through elegant tech solutions, this role is for you.

What you'll do

Provide strategic direction to clients on how to best drive value with our platform
Create reports and presentations showcasing KPI improvements and the value our customers are realizing with our platform
Demonstrate thought leadership and collaborate across numerous internal teams
Establish relationships at all seniority levels throughout the organization
Provide product and strategic insights based on your experience with clients
Develop and execute comprehensive training initiatives

Requirements

4+ years experience in Customer Success, Consulting, Account Management or similar
Familiarity with managing complex Enterprise clients
Formal or informal project management expertise
Experience in complex SaaS products/platforms
Bachelors degree +
Bonus: Experience working in or selling to Contact Centers/ Financial Institutions

Benefits:

Stock options and Competitive salary
Professional development support (trainings, courses, conferences, books, etc)
Access to all the latest tools and equipment you’ll need
Sports compensation, reimbursement for therapy, counseling sessions
Team events: annual employee awards, internal hackathons, and a dozen cool events from cooking to the Glia olympic games :)
Diversity: 25 countries represented

*Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

The Glia Talent Acquisition team is using only glia.com mailboxes for coordinating interviews, providing updates and sending documents. Our hiring process involves an introduction, and practical and team interviews, followed by a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via talent@glia.com