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Job details

Contact Center Team Lead

Global Atlantic Financial Group is a leader in the U.S. life insurance and annuity industry, looking for a Team Leader to assist and develop front-line call center representatives while ensuring high service standards.

Skills

  • Leadership skills
  • Call center experience
  • Superior communication skills
  • Coaching and development skills

Responsibilities

  • Assist front-line call center representatives with coaching and development
  • Ensure performance standards are met
  • Investigate and rectify customer issues
  • Manage reports and metrics
  • Collaborate with other departments

Education

  • Bachelor's degree

Benefits

  • 401(k) with company match
  • Annual cash bonuses
  • Flexible health and wellness benefits
  • Parental leave and adoption assistance
To read the complete job description, please click on the ‘Apply’ button
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CEO of Global Atlantic Financial Group
Global Atlantic Financial Group CEO photo
Allan Levine
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We strive to be a leading U.S. retirement and life insurance company, delivering clear value to our customers and long-term value to our shareholders. We are committed to addressing our customers’ financial protection needs through a broad range o...

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FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$44,000/yr - $84,000/yr
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
August 1, 2024

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