Job details

Contact Center Team Lead

Global Atlantic Financial Group is a leader in the U.S. life insurance and annuity industry, looking for a Team Leader to assist and develop front-line call center representatives while ensuring high service standards.

Skills

Leadership skills
Call center experience
Superior communication skills
Coaching and development skills

Responsibilities

Assist front-line call center representatives with coaching and development
Ensure performance standards are met
Investigate and rectify customer issues
Manage reports and metrics
Collaborate with other departments

Education

Bachelor's degree

Benefits

401(k) with company match
Annual cash bonuses
Flexible health and wellness benefits
Parental leave and adoption assistance

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CEO of Global Atlantic Financial Group

Allan Levine

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By Global Atlantic Financial Group

We strive to be a leading U.S. retirement and life insurance company, delivering clear value to our customers and long-term value to our shareholders. We are committed to addressing our customers’ financial protection needs through a broad range o...

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FUNDING

Private

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Insurance Carriers

TEAM SIZE