Global Hospitality Support Specialist

Latham & Watkins, a global law firm consistently ranked among the top firms in the world, is seeking a Global Hospitality Support Specialist to join our dynamic team in Boston, Washington, D.C., and our Global Services Office in downtown Los Angeles. Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence.

Please note, the shift will be either:

• Sunday, 8:00 am - 4:30 pm and Monday - Thursday, 9:00 am - 5:30 pm (PST)
• Monday - Friday, 6:30 am - 3:00 pm (PST)

About Latham & Watkins
Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation, and collaboration. Primarily remote role with option to go into office, as desired. Requirement to go into office 1-2 days a month (DC & Boston only)

About the role
As a Global Hospitality Support Specialist, you will be responsible for providing best in class customer service support to clients and personnel requesting reception, facility, conference room, emergency notification and travel support services. Other key responsibilities include:

• Utilizing a customer interaction system to provide high-quality, knowledgeable and consultative customer service and administrative support for workplace experience related tasks such as reception, facility, host, conference room, emergency notification and travel support services
• Curating experiences in the workplace to make the internal and external client feel valued, part of the community, and always impressed by the level of service
• Providing high touch customer service to all visitors and guests

• Contributing to a team environment that ensures all Agents are equally taking ownership of department tasks and responsibilities
• Ensuring cross departmental collaboration to guide an inquiry to the appropriate resource

About you
We’d love to hear from you if you:

• Demonstrate excellent written and verbal communication skills
• Exhibit exceptional customer service skills with the intention to go above and beyond for every request
• Possess the ability to assess situations and take action without the direction of others

And have:

• High School Diploma or equivalent
• A minimum of three (3) years of prior workplace experience, receptionist, technology, hospitality or inbound customer service call center experience desired;
• Administrative experience and familiarity with professional services organizations

Compensation & Benefits
Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also receive a generous and competitive total compensation package. The salary range for this role is $55,000 - $65,000 and represents the firm’s good faith and reasonable estimate of the range of possible compensation at the time of posting. Actual compensation will be dependent upon a number of factors, including but not limited to, the candidate’s relevant experience, qualifications, and location. Discretionary bonuses may be awarded in recognition of individual and firm performance — and profit-sharing partnership contributions to 401(k) accounts may be given based on firm performance.

Latham's comprehensive and best-in-class benefits support employees through every stage of life:

• Healthcare, dental, and vision plans
• Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
• Generous 401(k) plan and firm-paid basic life and disability insurance
• Extensive resources for parents and caregivers
• Family building and fertility resources
• And much more!

In addition, employees receive:

• At least 11 paid holidays per year and a PTO program that accrues 23 days during the first year of employment and grows with tenure
• Ongoing professional development and career support, including bespoke training and leadership development programs, firm-paid access to LinkedIn Learning courses, and career coaching.
• Peer networking, mentoring, and professional support through our eight global staff affinity groups.

Additionally, we have a range of diversity programming including Global Affinity Groups. These groups provide a firmwide platform to share experiences and advice as well as an opportunity to participate in a supportive network with common interests to help make life at the firm even better.

Latham & Watkins is an Equal Opportunity Employer. Our commitment to diversity, equal opportunity and sustainability enables Latham & Watkins to draw from a remarkable wealth of talent to create one of the world's leading law firms.

Latham & Watkins LLP will consider qualified applicants with criminal histories in a manner consistent with the City of Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO). Please click the link below to review the Ordinance.

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