Customer Success Manager

Location: Remote

Global Life Science Hub is looking for a Customer Success Manager to oversee and manage all internal client accounts. In this critical role, you’ll ensure our clients in the life sciences and pharmaceutical industries receive top-notch service and support, building long-term partnerships that drive mutual success.

Key Responsibilities:

• Act as the primary point of contact for our internal accounts, delivering exceptional client experience and support
• Build strong, trust-based relationships and proactively address client needs
• Monitor account health, identify growth opportunities, and drive client satisfaction
• Collaborate with internal teams to deliver tailored solutions and meet client goals

What We’re Looking For:

• Experience: Proven background in customer success or account management, ideally within the life sciences or pharma sector
• Skills: Strong communication, relationship-building, and problem-solving abilities
• Mindset: Client-focused, proactive, and passionate about helping clients achieve success

Why Join Us? At Global Life Science Hub, we offer a collaborative, flexible remote work environment where you’ll be empowered to make a real impact.