Web Chat Representative - Work from home

Job Description:Fannie Mae is seeking a motivated and resourceful individual to join our team as a Web Chat Representative, working from home in Charlotte, North Carolina. This entry-level position offers the opportunity to work in a dynamic and fast-paced environment, providing support to customers through web chat communications.Responsibilities:- Respond to customer inquiries and concerns through web chat in a timely and professional manner- Troubleshoot and resolve customer issues with critical thinking and problem-solving skills- Provide accurate information on products and services- Meet performance metrics for quality and productivity- Collaborate with team members to improve processes and customer satisfactionRequirements:- High school diploma or equivalent- Excellent written communication skills- Ability to multitask and prioritize in a fast-paced environment- Resourceful and motivated to succeed- Critical thinking and problem-solving skills- Ability to adapt to change and respond resilientlyBenefits:- Dental insurance- Relocation allowance- Gym membershipWorking Environment:At Fannie Mae, we thrive in a culture that embraces change and responds resiliently to challenges. As a Web Chat Representative, you will have the opportunity to grow and develop in a supportive and collaborative work environment.Equal Opportunity Statement:Fannie Mae is an equal opportunity employer and values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.How to apply:Apply on GrabJobs and you will be notified if shortlisted for the job.Original job Web Chat Representative - Work from home posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.