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Job details

Towbook Spanish Towing Dispatchers

Global Pacific Support is looking for skilled and motivated individuals to join our team as Towing Dispatchers. As a Towing Dispatcher, you will play a vital role in managing and coordinating our towing services, ensuring that our customers receive prompt and high-quality assistance. The ideal candidate should have excellent communication skills, attention to detail, and the ability to thrive in a busy environment.

Responsibilities:

  • Handle incoming calls from customers in need of towing services and gather necessary information such as vehicle type, location, and service requirements.
  • Input and manage customer information in the dispatch system accurately and efficiently.
  • Dispatch tow trucks and service personnel to customer locations based on urgency and availability.
  • Monitor the status of tow trucks and provide updates to customers regarding expected arrival times.
  • Communicate clearly with towing staff to ensure that all service requests are executed smoothly and efficiently.
  • Maintain thorough records of all calls, dispatches, and customer interactions.
  • Address and resolve customer inquiries and concerns professionally.
  • Collaborate with team members to optimize operations and enhance customer satisfaction.
  • Previous experience in dispatching, particularly in the towing or roadside assistance industry, is highly preferred.
  • Strong verbal and written communication skills.
  • Ability to handle multiple tasks simultaneously while maintaining attention to detail.
  • Proficiency in dispatch software and systems.
  • Capability to work in high-pressure situations and make quick, informed decisions.
  • Familiarity with local road networks and geography is an asset.
  • Flexibility to work in shifts, including nights, weekends, and holidays.
  • Commitment to excellent customer service and problem-solving skills.
  • Ability to work effectively as part of a team in a fast-paced environment.

Competitive Salary, Remote Position, Schedule Flexibility

Average salary estimate

$57500 / YEARLY (est.)
min
max
$50000K
$65000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

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EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
April 14, 2025

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