Global Quote-to-Cash & Deal Desk Leader

Ceridian is a global leader in Human Capital Management technology. Simply put, we allow our customers to do the most complex things well (HR, Payroll, Benefits Administration, Workforce Management and Talent Management) and do them to scale.

Makes Work Life Better™ is our brand promise, not only to our customers, but to our employees as well. Our flagship platform, Dayforce, helps leaders make smart decisions based on data, strategy and intelligence that create value and maximize productivity.

How do we make work life better?

• By delivering an award-winning product, conceptualized and developed by award-winning leaders, that result in award-winning customer employee experiences
• By hiring highly innovative, diverse talent that fully embraces and embodies our core values in everything they do: Customer Focus, Equity, Shared Ambition, Agility, Transparency, Optimism
• By using modern technology, such as voice-activation with Dayforce Assistant and access to your money as soon as you earn it with Dayforce Wallet to stay in rhythm with the evolving demands of our 4 million global users

We understand that no matter where you are, choosing a new employer is always one of life’s most stressful events. We encourage you to check us out at Ceridian.com to learn more about how we are impacting the world of work for our customers, employees and you!

Location: For this role we are open to remote work located anywhere within the United States and Canada

About the opportunity

As the VP of Q2C & Deal Desk you are a versatile, self-driven, proactive, and hands-on leader who is a key partner to CRO, COO, and Sales LT. You will oversee the Quote-to-contract (Q2C) process and run the sales deal desk with a primary focus on optimizing the efficiency of your organization ensuring alignment across the teams.

Your responsibilities include supporting the sales leadership with an automated and efficient quote-to-contract process and running a sales desk that supports the sales organization in troubleshooting Q2C problems. This team will becomes consolidated activities will then flow into the Q2C process optimization program.
This role provides an excellent opportunity to lead a team that is challenged with a wide range of projects and has significant exposure to senior leaders across the business. You will see the impact of your work in this role.

The candidate will have demonstrated experience in running operations in a technology company with a mix of development and leadership expertise. This VP will be instrumental in helping to drive sustainable growth and efficiency gains across the Quote-2-cash process and deal desk function. This role will report to the COO-Customer & Revenue Operations.

Expectations for the role include:

• Development and execution of a plan to help drive a business shift from current-state to future-state processes and KPI’s as we mature our Q2C process and support sales in accelerating paper processing times.
• Ability to deliver high-level executive summaries, offering insights and recommendations relevant to your audience based on complex detailed-level analyses that you’ve built or consolidated
• Problem-solving, project management, and collaboration skills to take on new challenges, interpret operational needs, and develop & execute integrated, tactical solutions in collaboration with relevant business functions for overall success
• Strong business acumen and financial literacy skills, with ability to actively identify areas of opportunity for the business to drive scale, improve margins, and/or streamline existing processes
• Leadership skills to build, grow, and inspire a high performing global team to be true consultative business partners to the leaders that they support
• Ability to think strategically from the perspective of the senior leadership team to synthesize data across multiple datasets and pull together an overall story

Responsibilities

• Provides leadership in planning, due diligence in implementing sound strategies to achieve business objectives and drive efficient operations by establishing Goals and KPI’s in close collaboration with Customer & Revenue Operations leaders
• Work collaboratively with HR to support workforce management and drive corporate programs such as onboarding, career frameworks, merit cycle, and rewards and recognition
• Work with Finance and Corporate Strategy to drive the annual SRP (Short Range Plan) and budget process for Q2C & Deal Desk teams including ongoing management of budget and finances.
• Drive business insights and optimization opportunities via key metrics definition & measures to drive efficiency and growth.
• Provide meaningful data to the CRO leaders through reports and dashboards including monthly measurement of the KPI’s.
• Exhibits collaborative leadership and excellent open communications skills across key functional organizations from individual contributors through senior executives.
• Identifies risks and problems in timely manner and drives resolution with speed and agility
• Oversee strategic business initiatives from concept to launch in support of Sales excellence and execution through a industrialized Q2C and deal desk function.
• Evaluate performance & provide recommendations by analyzing and interpreting data and metrics.
• Assist with Executive and Leadership recruiting efforts as part of growth of the company

What you'll get to do

• Create, run, and execute a world class Q2C process and front line deal desk function
• Proactively design, monitor, and interpret key performance metrics and appropriate data visualizations, and share insights with senior leaders
• Actively participate in strategic initiatives across the company and stay connected to the business and pace of change
• Build processes/targets/tools that help drive change across the business to achieve KPI’s, and work directly with the business to launch, train, and support these initiatives
• Leverage NetSuite, Excel, PowerBI, and relationships with Technology to build easy-to-use, repeatable and reliable deliverables
• Manage the headcount and overall budget for your team
• Develop functional objectives and strategy of execution that align with the vision of success for this team with support from key business partners
• Be accountable for the output of the team for high-quality, high-impact work, and for ensuring the team’s processes can scale with the business
• Support a culture of continuous learning of the business, and continuous modernization of how the team does their work
• Forecast activity using team input, historical analysis, forward-looking projections, and other key metrics to make recommendations to senior leaders, considering opportunities and risk factors
• Support and manage revenue and expense operational inputs into the Finance team
• Proactively design, monitor, and interpret key performance metrics and appropriate data visualizations, and share insights with senior leaders
• Build and manage a weekly/monthly forecast cadence, adding value to each interaction and building new processes to support these cycles
• Actively participate in strategic initiatives across the company and stay connected to the business and pace of change
• Build processes/targets/tools that help drive change across the business to achieve KPI’s, and work directly with the business to launch, train, and support these initiatives

What’s in it for you

• Encouragement to be the best version of yourself at and away from work:
• YOUnity diversity and inclusion programs
• Amazing time away from work programs
• Support for your total well-being through our Live Well, Work Well programs targeting all aspects of your life
• Recognition for your contributions through excellent pay, perks, and rewards
• Giving where you’re living: volunteer days, Ceridian sponsored events, and our very own charity, Ceridian Cares
• Opportunities to fuel your career growth through numerous internal and external programs and events

Skills and Experience we value:

• Strong executive presence with exceptional presentation, written, and oral communication skills
• Solid leadership skills, including driving impact and influence across teams
• Excellent analytical skills, problem solving and organizational skills, with strong attention to detail
• Strong strategic planning skills and sharp business judgment with exceptional execution
• Strong project management skills with high levels of personal accountability/reliability
• Proactive learner with self-starter mentality and strong interpersonal skills
• Curiosity and passion to continue to learn about the business and ask questions
• Advanced knowledge of Excel, and experience with PBI, D365 or SFDC an asset

What would make you stand out:

• Bachelor’s degree in Business-related discipline
• CPA or MBA an asset
• 9+ years relevant experience in support, customer success, management consulting, data analytics, or other relevant professional experience
• 5+ years people management experience
• Experience in forecasting, planning and analysis of key metrics an asset

Ceridian is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We provide our employees with comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced lifestyle to achieve personal and professional success. We encourage all individuals to apply for positions that fit their passions.

We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted.

Beware of fraudulent recruiting activity! If you are contacted by a Ceridian Recruiter or other Ceridian employee, you will be provided with an @ceridian.com email. If you are contacted by someone who uses any other email domain, despite their use of our company logo or company name in their social media handle/profile, the contact could be fraudulent. Please also note, Ceridian will not request or send money and/or a check at any time during the recruiting or hiring process, ask you to order any equipment or supplies, or ask for any sensitive personal data, such as National ID numbers, via email or phone. Sensitive personal data is only collected post-hire, via new hire forms directly in Dayforce. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Ceridian employee, please refer to our fraudulent recruiting statement found here: https://www.ceridian.com/company/corporate/be-aware-recruiting-fraud.