Global Service and Repair Manager

The role, at a glance:

Biamp is seeking a highly experienced and dynamic Global Service and Repair Manager to join our Operations team. Reporting to the Vice President of Operations, this position will oversee the service and repair centers located in Tigard, Oregon, and Schoten, Belgium. The Global Service and Repair Manager will be responsible for leading teams of product debug and repair technicians to support customer repairs, as well as repairs resulting from daily production activities. Additionally, as an Operations staff member, this role will actively collaborate with Operations peers globally to define and implement Biamp's worldwide Operations strategy.

How you'll contribute:

• Manage and lead teams of product debug and repair technicians in the service and repair centers in Tigard, Oregon, and Schoten, Belgium.
• Select and manage a set of global service partner organizations that will service and repair Biamp products on behalf of the company, ensuring alignment with Biamp's quality standards and service level requirements.
• Work closely with Sales, Marketing, Applications support and Operations staff to design and implement service policies and procedures to ensure consistent and high-quality service and repair operations worldwide.
• Develop and implement strategies to ensure efficient and effective service and repair operations, optimizing productivity and quality.
• Collaborate with cross-functional teams to identify, prioritize, and resolve service and repair-related issues to meet customer expectations and production requirements.
• Oversee the repair process, ensuring timely and accurate diagnosis, repair, and testing of products in support of both customer returns and in support of ongoing daily production activities.
• Establish and maintain performance metrics, analyze data, and drive continuous improvement efforts to enhance service and repair operations.
• Conduct in-depth analysis of production and customer failures, searching for trends and patterns to identify root causes and drive continuous improvement projects aimed at improving product quality and reliability.
• Foster a culture of excellence, teamwork, and accountability within the service and repair teams.
• Develop and maintain strong relationships with key stakeholders, including customers, suppliers, and internal teams, to ensure alignment and meet business objectives.
• Stay updated on industry trends, best practices, and emerging technologies related to service and repair operations.
• Ensure compliance with relevant regulations, standards, and company policies.

A successful candidate should have:

• A Bachelor's degree in engineering, operations management, or a related field. Advanced degree is a plus.
• Proven experience (minimum 8-10 years) in managing service and repair operations, preferably within a global manufacturing environment.
• Strong leadership skills with the ability to inspire and motivate teams to achieve organizational goals.
• Demonstrated experience in defining and implementing operations strategies and driving continuous improvement initiatives.
• Excellent problem-solving and decision-making abilities, with a data-driven approach.
• Strong project management skills, with the ability to prioritize and manage multiple tasks simultaneously.
• Solid understanding of electronics and technical troubleshooting principles.
• Experience in managing international teams and collaborating across different time zones and cultures.
• Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels of the organization.
• Proficiency in using relevant software tools and systems for service and repair operations management.

Work environment:

• This is an onsite position based in Tigard, OR.
• Ability to lift and carry light loads up to 50 lbs
• Travel up to 30%, both domestic and globally. This can include attending occasional offsite Operations staff meetings and visit various Biamp sites and service partners worldwide.
• With operations around the globe, this position supports team members working across a wide range of work shifts and time zones.

What we offer:

• Medical, Dental, and Vision
• 3 weeks annual PTO and 9 paid holidays
• 401(k) + matching
• Employer-paid base life insurance, short, and long-term disability
• Health savings accounts (with Biamp contribution) and flexible spending accounts
• Tuition reimbursement
• Discretionary profit-sharing
• Referral bonuses
• Charitable donation matching

Who is Biamp?

We make the world’s most extraordinary audio and video solutions. For over 40 years, Biamp has created and innovated professional audiovisual solutions that enable great communication. From the smallest of rooms to the largest of venues, we empower true human connection in every space.

As we grow to meet our customers’ needs and evolve to address the challenges of tomorrow, one guiding principle remains the same:

Biamp connects people through extraordinary audiovisual experiences.

About our company:

At Biamp, we believe the employment relationship should be reciprocal. We want you to love your job, and we want your expertise and knowledge to help drive our business forward. We champion a supportive and dynamic environment filled with passionate people who choose continuous improvement over perfection. We insist on clear, explicit decision making, believe in taking calculated risks, and celebrate tough decisions even when they don’t succeed. We look for people who desire the best from themselves and encourage the same from their coworkers. Our commitment to one another and to the common goal is the most consistent reliable path to recurring success for all of us.

Biamp is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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