Remote Client Support Manager - US Only

About AO Globe LifeAt AO Globe Life, we are dedicated to providing exceptional service to our clients, with a special focus on U.S. Veterans and Active Duty service members. As a dynamic, forward-thinking company, we embrace a virtual work environment that offers flexibility, growth opportunities, and a supportive, collaborative team culture. Join us in delivering meaningful support to those who have served our country—all from the comfort of your own home.Position OverviewWe are looking for a Remote Veteran Client Support Manager to oversee our client support operations and ensure that U.S. Veterans receive prompt, professional, and personalized service. As part of our team, you’ll work remotely, collaborating with colleagues and clients through virtual tools like Zoom, Microsoft Teams, and Google Meet. This is a key role where you’ll have the opportunity to make a significant impact on the lives of U.S. Veterans by providing exceptional service and guidance.Key Responsibilities• Lead Client Support Operations: Manage remote client support, ensuring timely, professional, and effective responses to inquiries related to insurance services• Virtual Team Collaboration: Utilize tools like Zoom, Teams, and Google Meet to communicate with your team, ensuring efficient service delivery and smooth internal coordination• Record Management & Compliance: Maintain accurate client records and ensure compliance with industry standards, including data privacy regulations• Process Improvement: Identify areas for improvement in client support processes, implementing solutions that enhance service quality and client satisfaction• Client Relationship Building: Develop lasting relationships with clients, offering personalized support and guidance based on their unique needs• Conduct Needs Analysis: Perform needs analyses to identify essential insurance requirements and advise clients on the best options for their coveragePreferred Qualifications• Experience: 3+ years in client support or customer service, preferably in the insurance or financial services industry• Licensing: Life and Health producer license (a plus, but not required prior to the interview)• Technical Skills: High proficiency with virtual communication tools (Zoom, Microsoft Teams) and CRM systems, along with strong computer skills• Strong Communication Skills: Excellent verbal and written communication skills, with the ability to work effectively in a remote, team-based environment• Independent Work Ethic: Proven ability to work independently with minimal supervision, manage time efficiently, and maintain high standards of performance• Client Relationship Expertise: Demonstrated experience in building and maintaining strong client relationships, with a focus on delivering exceptional service• Commitment to Learning: A passion for continuous professional development, with a focus on improving client experiences and satisfactionWhy AO Globe Life?• Work-Life Balance: Enjoy the flexibility of remote work and the ability to manage your schedule from home• Career Development: Take advantage of professional development opportunities, including comprehensive training and ongoing mentorship• Competitive Compensation: We offer performance-based compensation with opportunities for growth and advancement based on your achievements• Mission-Driven Work: Make a real difference by supporting U.S. Veterans and contributing to their long-term success• Inclusive Team Culture: Be part of an inclusive, supportive team where collaboration, innovation, and career advancement are prioritizedHow To ApplyIf you’re passionate about providing outstanding service and making a positive impact in the lives of U.S. Veterans, we’d love to hear from you. Apply today to take the next step in your career with AO Globe Life and help us make a difference!Powered by JazzHRe5SA3DZL7T