Customer Service Ambassador for About You - Fully Remote (Dutch speaking)

As a Customer Service Ambassador for About You, your main responsibilities include being the first point of contact for customers with fashion-related inquiries, managing orders, returns, and service requests, and providing tailored solutions that reflect your passion for fashion. You will engage with customers enthusiastically, ensuring that every interaction adds a touch of style and elegance.

To qualify as a Customer Service Ambassador for About You, you need to be proficient in Dutch at a native level and have either customer service experience or a strong desire to work in the fashion industry. Additionally, strong PC skills and the ability to work independently in a remote setting are essential.

About You provides comprehensive, paid training for the Customer Service Ambassador position. This includes guided onboarding, characterized by positivity and creativity, ensuring that you're well-equipped to deliver exceptional service to customers from day one.

The work environment for the Customer Service Ambassador role at About You is fully remote, allowing you to create a workspace that inspires you. You'll be part of a lively digital community, receiving support and camaraderie while thriving in a dynamic role that embraces fashion and creativity.

As a Customer Service Ambassador at About You, you will enjoy the stability of a permanent employment contract, comprehensive paid training, and all the necessary equipment to perform your job effectively. You'll also have the opportunity to immerse yourself in the fashion world while working from home, allowing you to balance personal interests with professional growth.

When dealing with an irate customer, it’s important to remain calm and listen actively to their concerns. Show empathy and reassure them that you are there to help. Use your fashion knowledge to provide appropriate solutions, and follow up to ensure they are satisfied with the resolution.

In your response, describe a specific scenario where you went above and beyond for a customer. Highlight your ability to connect with them, address their needs, and how your actions positively impacted their experience.

Express your genuine passion for fashion and how you enjoy helping others find their style. Explain how working in a fashion-related role aligns with your interests and career goals, and mention any specific fashion trends or brands that inspire you.

Discuss your time management strategies, such as setting clear priorities, creating a daily schedule, and using tools or apps that help you stay organized. Mention how you ensure productivity in a remote work setting.

Talk about a few fashion brands that you admire, noting their unique styles, values, or approaches to trends. Illustrate how their branding resonates with you and inspires your work as a Customer Service Ambassador.

Share your methodology for staying current with fashion trends, whether it’s following industry blogs, social media influencers, or fashion magazines. Explain how this knowledge will help you serve customers better.

Provide examples from your past experience where you successfully handled multiple inquiries. Highlight your multitasking skills and approach to ensuring timely and effective responses to all customer requests.

Share a specific situation where you had to adapt quickly to a new system or process. Focus on your quick learning ability and how you effectively applied that knowledge to improve your work performance.

Emphasize how effective communication skills enhance customer interactions and help in building rapport. Discuss the importance of clarity, empathy, and active listening in addressing customer needs and ensuring satisfaction.

If applicable, share instances where you successfully engaged customers in upselling or cross-selling scenarios. Highlight your sales strategies and how they contributed to improved customer experiences and company goals.