Customer Support (Remote)

Remote

Operations /Full-Time/ Remote

Our Mission

Goalbook’s mission is to empower teachers to transform instruction so that ALL students can succeed. We partner with 800+ school districts across 46 states, working closely with district and school leaders to create scalable change in instructional practice.

Who We’re Looking For

Are you passionate about details and would like to make an impact on educators and administrators?

In this role, you will provide integral support to our district and school partners across the country, ensuring they have a seamless experience with our instructional content and professional development. You will help set up user accounts, troubleshoot issues, and address inquiries from educators as they use Goalbook to improve instructional practice in their classrooms. During certain times, you may also assist the Operations Team with general processes and contribute to the operational efficiency of the team.

This will be a challenging role that requires you to interact with all types of district and school stakeholders and to support them in a number of ways. You are able to navigate discussions, write clearly and professionally, build strong relationships with diverse sets of people, and be incredibly organized and detail-oriented. At the same time, you are able to collaborate closely with our internal business and product teams.

If you have a keen aptitude for words and spreadsheets and love the feeling of providing the highest level of service to people of all types, and take pride in the customer support role and the customer service experience, then this role will be a great fit.

Key Responsibilities

- Methodically address customer support tickets and requests, engaging with district and school partners, primarily via email.

- Work with new customers to ensure they get fully set up and are ready for professional development and trainings.

- Process purchase orders and follow up with customers on invoices and receivables as needed.

- Collaborate with fellow Support Team members to update internal documentation as processes are updated.

- Maintain organized internal systems with accurate and up-to-date records.

- Provide support to internal team members. When needed, assist the Operations Team with general business operations.

- Limited travel is required, including for onboarding, professional development, and team events.

Required Skills & Experience

- 2+ years customer support experience, ideally at an enterprise SaaS company - Exceptionally detail-oriented and organized

- Effective writing and interpersonal communication skills - Proficiency in Microsoft Excel

Benefits

- 60-80k compensation range, based on experience and location - Full medical, dental, and vision coverage

- Safe Harbor 401k matching

- Flexible time-off policy

- Goalbook Family and Medical Leave

- Goalbook Universal Basic Income

- A truly motivated, passionate, and fun team. We’re collectively interested in helping you grow in your career.

Apply

Submit an application below addressed to Sana Gabula and provide a cover letter, resume, LinkedIn profile, and how you heard about us. This role is remote.

For the safety of our team members, Goalbook requires employees to test for COVID-19 to attend in-person team events.

Goalbook is committed to building a diverse team that can understand and serve ALL students in the US public school system. We are an equal opportunity employer and strongly encourage applications from all people of diversity, including those with diverse needs, backgrounds, abilities, and other distinct characteristics.