Customer Service Representative 2

Call Center Representative Position Overview... We are seeking a dedicated and experienced Call Center Representative to join our team. The ideal candidate will be responsible for handling inbound calls and resolving a wide range of member issues, including those related to prescriptions (RX), primary care providers (PCP), benefits, and eligibility. This role requires exceptional customer service skills, technological proficiency, and the ability to work effectively in a fast-paced environment. Day-to-Day Responsibilities: • Manage inbound calls from members and resolve issues related to prescriptions (RX), primary care providers (PCP), benefits, and eligibility. • Provide excellent customer service by addressing member concerns promptly and accurately. • Utilize various software tools, including Outlook and Teams, to manage communications and document interactions. • Maintain a high level of professionalism and empathy in all member interactions. • Follow established protocols and procedures to ensure consistent and accurate resolution of member issues. Required Skills: • 2 years+ Customer Service experience • Armed Forces background/experience preferred • Proficient in technology (Computers/phone) Education Requirements: High School Diploma or GED equivalent Wollborg Michelson Recruiting is an Equal Opportunity Employer and prohibits discrimination of any kind. We ensure job offers are made based of one’s employment experience, skills, and qualifications, regardless of race, gender, ethnic origin, or any other classification protected by law. All applicants must furnish proper identification to prove their legal right to work in the US upon a job offer. We participate in E-Verify to confirm one’s right to work in the US. Wollborg Michelson Recruiting does not provide sponsorship for an employment-based visa status. All applicants must also provide proof of COVID Vaccination when requested, except where prohibited by law