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Multi Unit Site Leader I, Cleveland, #194

The Multi Unit Site Leader role is an intense and fast-paced role within goPuff that requires drive, grit, positivity, and enthusiasm.

Join Gopuff as a Multi Unit Site Leader, where you will need to be a self-starting and entrepreneurial strong leader. In this role, you will also lead multiple operation associates across retail and Micro Fulfillment Centers (MFC) to drive development and focus on PNL profitability. As part of the Field operations team, you will report to the Regional Manager and work with capacity planning, supply chain, human resource business partners, retail strategy, merchandising, marketing, finance and pricing teams. Ultimately, the success of these retail stores and/or MFCs rests on your shoulders and is determined by your ability to execute and effectively lead a team that is hyper-focused on delivering a perfect experience for our customers. We recognize that people come from diverse backgrounds and skills and welcome all to apply. 


You Will:
  • Support your team of local Operation Associates in their daily efforts to ensure that we have the proper direction for managing day-to-day operations in a retail and/or MFC environment.
  • Coach and develop Operation Associates to continue to improve while preparing them to take on new roles and responsibilities
  • Develop a deep bench of talent by focusing on performance management and succession planning
  • Track daily/weekly/monthly/quarterly/annual metrics to measure success and develop strategies to improve the experience that we deliver to our customers
  • Serve as the liaison between department rollout, local execution and other department leadership partners
  • Ensure your sites are operating at appropriate staffing levels and anticipate needs


You Have:
  • 5+ years of relevant experience in retail, supply chain, operations, consulting, or data-driven project management
  • Leadership and management experience required of multi-location teams
  • Demonstrated ability to lead, develop, manage and retain high performing employees
  • Adept at analytical work and the ability to motivate others in a deadline-driven environment
  • Strong communication and organization skills
  • Must be willing to travel at least 90% of the time
  • Degree in Business, Operations, Supply Chain, Management, Science, Technology, Engineering, Math, or a related field preferred.
  • Ability to work with fluid schedules; be available during peak hours of operation (5pm - 3am) and availability to support facility on weekends and/or holidays as needed by the business
  • Ability to stand, bend, reach and walk during shifts
  • Ability to lift up to 49 pounds


At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes.


And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.


Like what you’re hearing? Then join us on Team Blue.


Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.

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Rafael Ilishayev / Yakir Gola
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Average salary estimate

$70000 / YEARLY (est.)
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$60000K
$80000K

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What You Should Know About Multi Unit Site Leader I, Cleveland, #194, Gopuff

If you're looking for an exciting leadership opportunity, Gopuff is hiring a Multi Unit Site Leader I in Cleveland! In this fast-paced role, you'll harness your entrepreneurial spirit and strong leadership skills to guide a dynamic team of operation associates at our retail and Micro Fulfillment Centers (MFC). Your main mission is to ensure that our operations run smoothly while maintaining a sharp focus on PNL profitability. Reporting to the Regional Manager, you'll collaborate with various teams, including capacity planning, supply chain, and marketing, to ensure our customers’ experiences are top-notch. As a Multi Unit Site Leader, you'll coach and develop your team, striving for continuous improvement. You'll manage metrics and strategize enhancements that help us deliver exceptional service. With a commitment to diversity, Gopuff welcomes a variety of backgrounds, so don't hesitate to apply if you have the right drive! Planning to travel? Be prepared, as this role requires a hefty amount of travel at least 90% of the time, but we promise it's worth it when you see the impact your leadership makes on our customer satisfaction and operational success. If you’re ready to elevate your career and lead with enthusiasm, we’d love to see you join our Team Blue and make an imprint in the world of convenience and reliability!

Frequently Asked Questions (FAQs) for Multi Unit Site Leader I, Cleveland, #194 Role at Gopuff
What are the main responsibilities of a Multi Unit Site Leader I at Gopuff?

As a Multi Unit Site Leader I at Gopuff, you'll oversee multiple operations in retail and Micro Fulfillment Centers. Your responsibilities include directing daily operations, coaching associates, managing performance metrics, and ensuring staffing levels are maintained.

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What qualifications do I need to apply for the Multi Unit Site Leader I position at Gopuff?

To apply for the Multi Unit Site Leader I role at Gopuff, you should have 5+ years of relevant experience, strong leadership capabilities, and a degree in a related field such as Business or Operations. Effective communication and organizational skills are also crucial.

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How does Gopuff define success for the Multi Unit Site Leader I role?

Success for the Multi Unit Site Leader I at Gopuff hinges on your ability to lead your teams effectively, drive customer satisfaction, and meet profitability metrics through operational excellence and talent development.

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What is the work environment like for a Multi Unit Site Leader I at Gopuff?

The work environment for a Multi Unit Site Leader I at Gopuff is dynamic and fast-paced, requiring adaptability and problem-solving skills. The role involves significant collaboration across various departments to ensure operational success.

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What are the travel requirements for a Multi Unit Site Leader I at Gopuff?

The Multi Unit Site Leader I role at Gopuff requires a willingness to travel at least 90% of the time. This is essential for managing multiple locations and ensuring that all teams receive the necessary support.

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Common Interview Questions for Multi Unit Site Leader I, Cleveland, #194
What strategies do you use to manage multiple locations effectively?

When managing multiple locations, I focus on establishing clear communication channels, delegating responsibilities to trusted team members, and implementing operational metrics to track performance across all sites.

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How do you prioritize tasks for your team in a high-pressure environment?

In high-pressure situations, I prioritize tasks based on urgency and impact on customer satisfaction, ensuring that my team is aligned on immediate goals while also managing longer-term objectives.

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Can you discuss a time you successfully developed talent within your team?

I once mentored an associate who showed promise in operational management. By providing them with training opportunities and challenging projects, they progressed into a leadership role, significantly enhancing team performance overall.

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How do you handle conflicts among team members?

I believe in addressing conflicts openly and promptly. I facilitate a conversation between the parties involved, encouraging them to express their viewpoints and work together to find a mutually beneficial resolution.

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What metrics do you think are most important for measuring success in operations?

Important metrics include customer satisfaction scores, operational efficiency rates, staffing levels, and financial profitability metrics like PNL. These help gauge both team performance and overall operational success.

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How do you ensure your team remains motivated during challenging times?

To motivate my team during challenges, I prioritize recognition of achievements, foster an open culture where feedback is welcome, and collaborate with them to find innovative solutions to obstacles.

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What is your approach to coaching and developing your team members?

I take a personalized coaching approach, focusing on individual strengths and career aspirations. I provide resources for skill development and create opportunities for growth through challenging assignments.

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How do you balance operational excellence with employee well-being?

Balancing operational excellence with employee well-being requires fostering a supportive work environment where employees feel valued. I promote flexibility and work-life balance while ensuring operational goals are met.

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What do you consider to be the biggest challenge in leading multiple teams?

The biggest challenge in leading multiple teams is maintaining consistent communication and engagement across all sites. I work diligently to ensure that every team member feels connected and informed.

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Why do you want to work as a Multi Unit Site Leader I at Gopuff?

I am excited about the opportunity at Gopuff because of its commitment to innovation in customer convenience and the dynamic nature of the role that allows me to impact customer experience directly while developing my leadership skills.

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Gopuff is a consumer goods and food delivery company headquartered in Philadelphia. As of October 2021, we operate in more than 650 US cities through approximately 500 microfulfillment centers nationwide.

187 jobs
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BENEFITS & PERKS
Vision Insurance
Dental Insurance
Performance Bonus
Paid Holidays
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
March 23, 2025

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