Regional Manager II - Retail Stores

As a Regional Manager II - Retail Stores at Gopuff, you will be responsible for leading a team of General Managers while ensuring the seamless operation of multiple locations. Your duties will include coaching and developing team members, tracking performance metrics, and strategizing to enhance customer experience. Additionally, you'll oversee regulatory compliance, manage P&L responsibilities, and play a vital role in talent acquisition and succession planning.

To qualify for the Regional Manager II - Retail Stores position at Gopuff, candidates should have over 10 years of retail leadership experience, particularly managing businesses with more than $25 million in P&Ls. Strong skills in team development, performance management, and strategic planning are essential. Moreover, a background in D&A (Data & Analytics) and Business Development is preferred to drive results effectively.

Travel is an integral part of the Regional Manager II - Retail Stores role at Gopuff, as you will be required to visit multiple locations 3-4 times a week. This travel allows you to connect directly with your General Managers and team members, fostering collaboration and driving operational success. It’s a fantastic opportunity to build rapport and ensure that your team is aligned with Gopuff's goals.

At Gopuff, the culture emphasizes creativity, collaboration, and a strong drive for excellence. As a Regional Manager II, you’ll be part of a team that embraces challenges and focuses on delivering value to customers. The organization encourages innovative problem-solving and upholds a supportive environment that values the contributions of each team member.

The salary range for the Regional Manager II - Retail Stores role at Gopuff is between $110,000 and $150,000 per year. This compensation reflects the experience and expertise required for the position, as well as the importance of this role in contributing to the overall success of the company.

In your answer, highlight specific strategies like gathering customer feedback, routinely assessing service quality, and implementing staff training. Mention your ability to adapt these strategies based on performance metrics and market trends to ensure a consistent and high-quality customer experience.

Discuss your methods for identifying individual strengths and areas for improvement among team members. Emphasize your focus on coaching, giving constructive feedback, and creating personalized development plans to foster talent and prepare employees for future responsibilities.

Use the STAR method (Situation, Task, Action, Result) to frame your response. Describe the challenge, your role, the actions you took to address it, and the successful outcomes that followed, showcasing your problem-solving capabilities as a Regional Manager II.

Clearly outline metrics such as customer satisfaction scores, sales growth, and operational efficiency. Discuss how you use these metrics to assess team performance and guide strategic decisions, ensuring consistent alignment with Gopuff's overall goals.

Demonstrate your understanding of local regulations and emphasize your proactive approach. Outline steps you would take to ensure compliance, including regular audits, staff training, and keeping updated on any legal changes across the states in your territory.

Discuss your familiarity with analyzing P&L statements, making data-driven decisions to optimize costs, and implementing strategies that affect profitability. Share examples of how your management of these financials led to tangible improvements in previous roles.

Focus on your collaborative approach, adaptability, and commitment to nurturing talents within your teams. Provide examples that illustrate how your style has effectively driven team performance and cultivated a positive workplace culture.

Talk about leveraging both technology and in-person meetings to foster transparent communication. Discuss how keeping lines open for feedback helps in understanding team dynamics and operational hurdles, leading to more streamlined processes.

Emphasize your commitment to continuous learning through industry news, networking events, and competitor analysis. Explain how this knowledge allows you to make informed decisions and adapt strategy to ensure Gopuff remains competitive.

Discuss proactive talent acquisition strategies, such as campus recruitment and leveraging social media, along with continuous workforce planning to anticipate future hiring needs. Highlight your experience in maintaining optimal staffing levels while balancing budget considerations.