GPS Support Specialist

General Summary of Position:

The Graduate, Online & Professional Studies team is seeking a part-time Support Specialist. This role is vital to supporting the needs of the Graduate & Undergraduate admissions, recruitment, advising, and student services teams through various administrative tasks, customer service, and student support. A strong desire to provide top-tier customer service is a must.

Responsibilities include, but are not limited to; answering phones, processing paperwork related to student applications, processing registrations for non-matriculated students, entering transfer credit information, answering emails, and updating and maintaining student records.

Minimum Qualifications (Required):

• HS diploma or GED/equivalent required
• Background in customer support
• Preference to those with previous higher education experience
• Must be proficient in MS office

Special Instructions to Applicants:

Review of applications will begin immediately and will continue until the position is filled. However, the position may close when an adequate number of qualified applications is received.

This is an on-campus, part-time, 18 hours per week in Lowell, MA, non-benefited, non-union position.

The GPS office is generally open from 8:30 am-5:00 pm M-F. The ideal candidate will be available to work at least one shift until 5:00 pm each week. Office hours increase to 8:00 pm M-TH during high volume times (3x per year). Flexibility is required during those times.

Please include a resume and cover letter with your application. Names and contact information of three references will be required at the time of application.