Growth Account Manager (Remote, Bay Area)

As a Growth Account Manager at Grafana Labs, you will be responsible for prospecting and closing new business across the West region. This includes identifying and nurturing opportunities with new customers, managing forecasts, and tracking customer data. You'll collaborate with various departments to ensure customer success while using a consultative approach to understand and address customer needs.

To succeed as a Growth Account Manager at Grafana Labs, you should have at least 2 years of experience in Infrastructure Technology Sales and a proven history of achieving goals in competitive environments. Familiarity with Salesforce, excellent communication skills, and understanding of open-source technology are also crucial to thrive in this role.

To demonstrate your suitability for the Growth Account Manager position at Grafana Labs, showcase your past sales achievements and your experience in a high-velocity technology setting. Present examples of how you’ve effectively communicated business value to customers, and discuss your adaptability and teamwork in achieving company objectives.

At Grafana Labs, we favor a consultative sales approach. This means that as a Growth Account Manager, you'll first learn about the customer's needs and pain points before discussing our products. This approach allows you to build trust and position our solutions as the best fit for their requirements.

In the United States, the On-Target Earnings (OTE) compensation range for the Growth Account Manager role at Grafana Labs is between $165,000 and $185,000. Actual compensation may vary based on your level, experience, and skill set as assessed during the interview process. Additional benefits, including equity and bonuses, further enhance the compensation package.

In your response, emphasize the importance of a strategic approach to prospecting, utilizing tools and resources like Salesforce for lead tracking, and tailoring your outreach based on the unique needs of each potential client resulting from thorough research.

Provide a detailed example of a strategy that resulted in increased sales or customer acquisition. Discuss the steps you took, the challenges you faced, and how you adapted your approach to meet customer needs effectively.

Discuss the importance of regular communication with customers during the trial phase. Highlight the need to gather feedback, offer assistance throughout the testing process, and demonstrate the unique value of the product to ensure a smooth transition to their long-term use.

Talk about specific metrics that you consider critical, such as revenue growth, customer retention rates, and the number of leads converted. Explain how tracking these metrics helps inform your strategies and decision-making.

Offer an anecdote that displays your problem-solving skills, highlighting your perseverance and adaptability. Focus on the strategies you applied to navigate challenges, and the ultimate success that followed.

Outline the importance of personal connection and trust-building in sales. Discuss how you establish rapport through active listening, addressing customer concerns, and delivering value beyond just the sales pitch.

Emphasize the collaborative nature of sales at Grafana Labs. Share experiences where teamwork facilitated your efforts, such as working with Observability Architects or Professional Services teams, and how those collaborations led to positive outcomes.

Discuss your commitment to continuous learning, such as following industry news, participating in online webinars, and engaging in professional communities. Highlight specific resources that keep you informed of trends that can influence customer needs.

Mention your experience with tools like Salesforce and discuss how you leverage data analytics to track performance metrics, forecast sales, and make informed decisions that drive growth.

Describe your approach to understanding customer needs and how you utilize customer interactions and feedback to identify potential opportunities for upselling and cross-selling, reinforcing the value of Grafana Labs' offerings.