Operational Training Specialist

Skills

• Strong understanding of retail processes
• Excellent written and verbal communication skills
• Strong analytical and problem-solving skills
• Ability to work independently and prioritize tasks
• Build constructive relationships with business partners
• Highly professional with a sense of urgency
• Adaptable and thrives in a fast-paced environment
• Exceptional organizational and time management skills

Responsibilities

• Serve as subject matter expert for retail operations programs and processes
• Develop and maintain job aids, SOPs, and playbooks
• Collaborate with SMEs to gather information and validate procedures
• Analyze processes for continuous improvement
• Design and deliver training programs for store teams
• Resolve retail operational challenges and provide guidance to store managers
• Develop cross-functional relationships to support retail initiatives
• May be assigned other related duties

Education

• Bachelor's degree preferred, or equivalent work experience

Benefits