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VP, Engineering Operations

Greenlight is the leading family fintech company on a mission to help parents raise financially smart kids. We proudly serve more than 6 million parents and kids with our award-winning banking app for families. With Greenlight, parents can automate allowance, manage chores, set flexible spend controls, and invest for their family’s future. Kids and teens learn to earn, save, spend wisely, and invest. 


At Greenlight, we believe every child should have the opportunity to become financially healthy and happy. It’s no small task, and that’s why we leap out of bed every morning to come to work. Because creating a better, brighter future for the next generation depends on it.


Greenlight is looking for a VP, Engineering Operations to lead Site Reliability, Test Infra, Cloud Infrastructure, Database Administration, DevEx teams. These teams build, scale and operate highly reliable and performant systems and processes for our consumer product and partnership platforms in a cloud native environment. We are looking for a leader who thrives in a fast paced and quickly changing environment and can help us deliver excellent products at scale. Collaboration will be a key part of this role. You will engage with cross-functional teams, including product management, engineering, and business stakeholders, to ensure that our infrastructure strategies align with broader business goals. By advocating for necessary enhancements and improvements you will help position Greenlight for continued success and growth.


This role reports to the SVP of Engineering.


Your day-to-day:
  • Lead a team of managers and highly-skilled engineers across our SRE, Test Infra, Cloud, Tooling, and Technical Operations teams
  • Work in close partnership with leaders in product, quality and engineering to guide our product and platform engineering teams to build fast, reliable and scalable production systems 
  • Drive the Engineering roadmap to scale our products and systems and reduce the operational burden while improving the customer experience
  • Improve technical operations processes and monitoring to address production level incidents quickly. 
  • Work with the team to guide the organization on quality metrics, test frameworks, testing strategies and coverage and tooling
  • Mobile Platform and Developer Experience teams. In this role, you will lead a team of talented engineers who are responsible for Greenlight’s end to end Mobile Platform, including CI/CD pipeline, release management, mobile test infrastructure, library and version management. 
  • Work closely with the recruiting team to support the recruitment of top talent, and hire, develop and coach a high-performing team of managers and engineers with an emphasis on building diverse and inclusive teams.


What you’ll bring to the team:
  • 10+ years of experience in software development, site reliability engineering, and/or cloud architecture and infrastructure
  • Demonstrated a history of building high performing and diverse teams. This includes hiring, mentoring, providing career development opportunities as well as a history of performance management
  • Technical expertise in cloud native technologies, site reliability engineering and building high performance and scalable products and systems. This is not a hands-on role but you will drive the strategy of Site Reliability across the product and engineering organizations with company wide visibility
  • Experience leading database administration/engineering teams within the context of data warehouse design and implementation, data management activities, or database administration
  • A deep understanding of multi-region, high availability architecture is required
  • Strong understanding of CI/CD concepts and experience with CI/CD pipeline including mobile release patterns and tools.
  • Strong understanding of mobile and API testing frameworks, tooling 
  • Ability to influence large engineering teams and align around Mobile development and release practices.


Work perks at Greenlight:
  • Medical, dental, vision, and HSA match 
  • Paid life insurance, AD&D, and disability benefits 
  • Traditional 401k with company match and Roth IRA
  • Unlimited PTO 
  • Paid company holidays and pop-up bonus holidays 
  • Wellness & professional development stipends
  • Mental health resources  
  • 1:1 financial planners
  • Fertility healthcare
  • 100% paid parental and caregiving leave, plus cleaning service and meals during your leave
  • Flexible WFH, both remote and in-office opportunities
  • Fully stocked kitchen, catered lunches, and occasional in-office happy hours
  • Employee resource groups


Our stance on salaries:

Greenlight provides a competitive compensation package with a market-based approach to pay and will vary depending on your location, experience and skill set. The total compensation package for this position will also include a discretionary performance bonus, equity rewards, medical benefits, 401K match, and more. Greenlight conducts continuous compensation evaluations across departments and geographies to ensure we are keeping our pay current and competitive.


The estimated base pay range for this position in (NY, CA, WA): $230,000 - 350,000

The estimated base pay range for this position in (CO): $230,000 - 295,000


Who we are:

It takes a special team to aim for a never-been-done-before mission like ours. We’re looking for people who love working together because they know it makes us stronger, people who look to others and ask, “How can I help?” and then “How can we make this even better?” If you’re ready to roll up your sleeves and help parents raise a financially smart generation, apply to join our team.


Greenlight is an equal opportunity employer and will not discriminate against any employee or applicant based on age, race, color, national origin, gender, gender identity or expression, sexual orientation, religion, physical or mental disability, medical condition (including pregnancy, childbirth, or a medical condition related to pregnancy or childbirth), genetic information, marital status, veteran status, or any other characteristic protected by federal, state or local law.

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Average salary estimate

$290000 / YEARLY (est.)
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$230000K
$350000K

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What You Should Know About VP, Engineering Operations, Greenlight Financial Technology

At Greenlight, a leading family fintech company based in Atlanta, we’re on a mission to empower parents to raise financially savvy kids through our innovative banking app. We proudly serve over 6 million families, offering tools for automating allowances, managing chores, and investing for a brighter future. To support our vision, we’re seeking a VP of Engineering Operations to lead key teams including Site Reliability, Test Infra, Cloud Infrastructure, and Database Administration. In this pivotal role, you’ll drive the strategies that power our high-performance systems, ensuring they remain scalable, reliable, and efficient. You’ll work closely with cross-functional teams, including product managers and engineers, fostering collaboration to meet our ambitious goals. We’re looking for someone who thrives in a fast-paced environment, is passionate about delivering quality products, and possesses a strong technical foundation in cloud-native technologies. Your leadership will guide the organization in refining operational processes and improving customer experience, laying the groundwork for our continued growth. You’ll play a key role in maintaining the integrity of our mobile platform and developer experience while supporting the recruitment of a diverse, high-performing team. At Greenlight, we’re committed to creating a positive impact on future generations, and with your expertise, we can continue to elevate our mission. Join us, and together we can make a meaningful difference.

Frequently Asked Questions (FAQs) for VP, Engineering Operations Role at Greenlight Financial Technology
What does the VP of Engineering Operations at Greenlight do?

The VP of Engineering Operations at Greenlight leads various technical teams, including Site Reliability and Cloud Infrastructure, ensuring the systems are scalable and reliable. This role involves collaborating with product and engineering teams to improve operational processes and align infrastructure strategies with business goals.

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What qualifications are needed for the VP of Engineering Operations position at Greenlight?

Candidates for the VP of Engineering Operations at Greenlight should have over 10 years of experience in software development, cloud architecture, and site reliability engineering. A strong background in leading diverse teams and expertise in cloud-native technologies is crucial for success in this role.

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What is the work culture like for a VP of Engineering Operations at Greenlight?

At Greenlight, the work culture is collaborative, dynamic, and supportive. The VP of Engineering Operations will engage with cross-functional teams and contribute to building a positive atmosphere that encourages innovation and inclusivity, reflecting our mission to positively impact financial literacy for kids.

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How can the VP of Engineering Operations influence product development at Greenlight?

The VP of Engineering Operations can influence product development by driving the engineering roadmap, guiding best practices in release management, and advocating for necessary enhancements, ensuring that product innovations are built upon strong, reliable systems.

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What opportunities for growth exist for a VP of Engineering Operations at Greenlight?

Greenlight offers numerous opportunities for growth for a VP of Engineering Operations, including leadership in strategic projects, mentoring teams, and influencing large-scale engineering decisions. The role is designed to position you as a key player in enhancing our technology and product offerings.

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What are the primary responsibilities of the VP of Engineering Operations at Greenlight?

The primary responsibilities include leading teams focused on Site Reliability, Test Infrastructure, and Cloud Operations, improving operational processes, managing production incidents, and collaborating with various teams to align engineering goals with business objectives at Greenlight.

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What benefits does Greenlight provide for the VP of Engineering Operations role?

Greenlight provides a competitive compensation package, including medical, dental, and vision benefits, a 401k match, unlimited PTO, wellness stipends, and a flexible work environment. Additionally, we offer resources for mental health, fertility healthcare, and generous parental leave to support our employees.

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Common Interview Questions for VP, Engineering Operations
Can you describe your experience in cloud architecture for a VP of Engineering Operations role?

Discuss your previous roles involving cloud native technologies and highlight specific projects where you led architecture design. Focus on challenges you overcame, scalability solutions implemented, and how your decisions positively impacted performance.

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How do you ensure reliability in systems management?

Explain your strategies for implementing monitoring and alerting systems, as well as your approach to incident management. Include examples of past successes in minimizing downtime and improving customer experience.

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Describe your leadership style when managing diverse engineering teams.

Share your approach to building inclusive teams, emphasizing communication, mentorship, and professional development. Reflect on how your leadership has successfully fostered collaboration and engagement among team members.

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How do you prioritize projects in a fast-paced environment?

Illustrate your method for evaluating project urgency and impact. Discuss tools or frameworks you use to ensure alignment with the organization's broader goals while efficiently managing resources.

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What is your experience with CI/CD pipelines?

Discuss specific aspects of CI/CD you've worked on, such as tools and technologies used. Provide examples of how you improved deployment processes or increased release frequency, and your understanding of mobile release patterns.

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Can you provide an example of a challenging incident you managed?

Share a detailed account of an incident, the steps you took to resolve it, and the lessons learned. Emphasize how your actions led to improved processes or preventive measures in the future.

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How do you align engineering strategies with business goals?

Describe your techniques for collaborating with cross-functional teams. Emphasize your emphasis on open communication and willingness to adapt engineering efforts based on business priorities.

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What metrics do you consider essential for measuring operational success?

Discuss the key performance indicators you track, such as uptime percentages, response times, and incident resolution rates. Explain how you use these metrics to make informed improvements in operational processes.

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How do you advocate for team needs and enhancements within an organization?

Share your strategies for communicating team needs, whether through formal presentations or informal discussions. Highlight successful instances where you've influenced organizational decisions leading to impactful changes.

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What initiatives do you take to foster a positive work culture?

Discuss your focus on team-building activities, feedback loops, and recognition programs. Provide examples of how these initiatives have enhanced team morale and contributed to a healthier workplace.

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Empowering parents to raise a generation of financially-smart kids.

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Full-time, remote
DATE POSTED
November 25, 2024

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