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Market Development Manager

Are you ready for a change? At GS1 US, employees at every level play a vital role and provide a meaningful voice on issues that affect consumers across the country. We are a small company with a world-class culture, and we make a huge impact on the way the world does business.
 
What is in it for you
 
As a Market Development Manager at GS1 US, you have the opportunity to make an impact on the way the world does business. And you’ll do it in a high performance, stable, and financially sound company.
 
GS1 US offers a hybrid work environment – sometimes at home, sometimes in our newly remodeled office. Our world-class work culture is something we are proud of and work on continuously. Providing work culture feedback at GS1 US is not just ok, it’s expected AND acted upon. Your voice matters at GS1 US.
 
Who you are
 
You are a seasoned professional adept at collaborating across various business functions. You have demonstrated a proven capacity to manage several projects concurrently while ensuring effective communication and timely updates. You exhibit a proactive approach, coupled with a strong motivation to succeed and to foster new business opportunities. While you thrive in a team environment, you are also capable of working autonomously without the need for daily interaction with colleagues.
 
Your experience includes a solid proficiency in Microsoft Excel, Word, Outlook, Airtable, and CRM systems. A background in supply chain management and operational expertise, including the ability to design business processes, is preferred, along with a fundamental understanding of GS1 Standards and their application in business processes.
 
What you will do 
 
In short, you will support the development of customers and partners, employing a service-level approach to account management and solution-driven sales. Additionally, this position actively contributes to our Market Development strategy by identifying and delivering innovative solutions tailored to meet our customers' evolving needs, thereby fostering the broader adoption of GS1 US Standards
 
Here are a few more details about the role (other duties may be assigned):
  • Creating/building marketing tools/resources for business development and strategic account management teams
  • Supports all renewals, upgrades, and new business revenue targets.
  • Supports account management to key customer accounts (individual or groups of customers) ensuring products & solutions support driving short-term and long-term customer business objectives.
  • Supports regular account reviews to ensure relevance and impact of key account strategies.
  • Supports prospecting efforts for channel partner and solution partner development.
  • Coordinates and consults with internal matrix partners to deliver the right solution(s) to solve specific customer problems and achieve customer business objectives.
  • Identifies solution enhancements or innovations to best serve & anticipate customer/industry needs.
  • Identifies and resolves account issues (billing, customer service).
  • Project management responsibilities - coordinating across teams - organization communication, etc.
  • Coordination responsibilities with marketing on communication/presentation needs.
  • Bachelor’s Degree preferred.
 
Ready to be part of a team that believes the identification of everything makes anything possible? Apply today – we can’t wait to hear your story.
 
GS1 US is an Equal Opportunity Employer - All qualified applications will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin.
 
GS1 US is not accepting unsolicited resumes from search or staffing firms. All resumes submitted by search or staffing firms to any employee at GS1 US via-email, internet or directly without a valid written search agreement will be deemed the sole property of GS1 US, and no fee will be paid in the event a candidate is hired by GS1 US.
  

Average salary estimate

$80000 / YEARLY (est.)
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$70000K
$90000K

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What You Should Know About Market Development Manager, GS1 US

Are you looking for an exciting opportunity to make a real impact? At GS1 US, we’re on the hunt for a talented Market Development Manager to join our dynamic team! In this role, you’ll have the chance to influence how businesses operate and contribute to vital consumer issues across the country. We pride ourselves on our world-class culture and commitment to employee feedback—your voice truly matters here! You will collaborate across different business functions, ensuring that our customers and partners receive top-notch service and innovative solutions. Your ability to manage multiple projects while maintaining effective communication will be key. With a hybrid work environment, you can enjoy the flexibility of working both at home and in our beautifully remodeled office. Whether you’re strategizing on customer development or supporting account management, you’ll be stepping into a role that requires a proactive and solution-oriented mindset. If you have a knack for understanding business processes and a solid background in supply chain management, we want to hear from you! Join us at GS1 US, where your expertise will help shape the future of business processes and standards. Let’s create something amazing together!

Frequently Asked Questions (FAQs) for Market Development Manager Role at GS1 US
What does a Market Development Manager do at GS1 US?

A Market Development Manager at GS1 US plays a crucial role in supporting customer and partner development. This includes managing accounts, developing marketing tools, and identifying innovative solutions tailored to meet the evolving needs of customers and the industry. The manager is responsible for driving both short-term and long-term customer objectives while ensuring effective communication across teams.

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What qualifications are needed for the Market Development Manager role at GS1 US?

Candidates for the Market Development Manager position at GS1 US typically need a Bachelor’s Degree and a background in supply chain management. Proficiency in Microsoft Office applications, CRM systems, and a good understanding of GS1 Standards is highly preferred. It's also important to have strong project management and communication skills.

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Is the Market Development Manager position at GS1 US remote?

Yes, the Market Development Manager position at GS1 US offers a hybrid work environment. This means you can work from home some days while also enjoying the benefits of collaborating in our modern office space on others. We believe in providing flexibility to our team members!

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What is the company culture like at GS1 US for the Market Development Manager role?

GS1 US boasts a world-class work culture focused on collaboration, innovation, and employee feedback. As a Market Development Manager, you will notice how much your input matters in shaping workplace policies and practices. We prioritize a supportive environment that promotes both professional growth and personal satisfaction.

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How does the Market Development Manager at GS1 US affect customer engagement?

The Market Development Manager at GS1 US is pivotal in driving customer engagement by employing a service-level approach to account management. By actively working on renewals and upgrades while developing strategic account plans, this role ensures that customer needs are met, fostering stronger relationships and overall satisfaction.

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What opportunities for advancement exist in the Market Development Manager position at GS1 US?

At GS1 US, the Market Development Manager position offers various growth opportunities. By demonstrating your skills in account management and business development, you can advance into senior roles or broaden your scope across different departments, leading projects and initiatives that amplify your career trajectory.

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What are the key responsibilities of a Market Development Manager at GS1 US?

Key responsibilities of a Market Development Manager at GS1 US include supporting account management for key customers, coordinating with internal partners to deliver solutions, conducting account reviews, and managing projects that align with customer objectives. You will also create marketing resources to aid business development efforts.

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Common Interview Questions for Market Development Manager
How do you approach managing multiple accounts as a Market Development Manager?

When managing multiple accounts, it's essential to prioritize tasks based on urgency and importance. I typically start by developing a clear action plan for each account, outlining specific goals and deadlines. Regular check-ins with customers ensure I stay updated on their needs and any complications they may face.

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Can you describe a successful project you've managed in your previous role?

In my previous role, I managed a significant project that involved streamlining our customer onboarding process. By collaborating with various teams, we identified bottlenecks, implemented new tools, and achieved a 30% increase in onboarding speed, resulting in improved customer satisfaction.

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What strategies do you use to identify innovative customer solutions?

To identify innovative customer solutions, I conduct thorough market research and stay updated on industry trends. Engaging directly with customers through surveys or feedback sessions helps me understand their pain points, allowing me to propose effective and tailored solutions to address their needs.

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How do you handle conflicts between customer needs and company policies?

When conflicts arise, I prioritize open communication with both the customer and relevant stakeholders. I proactively seek to understand the underlying issues and find a compromise that respects company policies while addressing customer needs. My goal is to ensure both parties leave satisfied.

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What tools do you utilize for account management and reporting?

I find that using CRM systems is invaluable for managing accounts and tracking interactions. Coupled with project management tools like Airtable and reporting software, I can effectively monitor project progress, customer engagement, and overall performance metrics.

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How do you ensure effective cross-team collaboration in your projects?

Effective cross-team collaboration depends on clear communication and defined roles. I organize regular meetings, utilize collaborative software for updates, and encourage team members to share insights and feedback throughout the project lifecycle to promote synergy and success.

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How would you approach developing a marketing tool for business development?

When developing a marketing tool, I begin by gathering input from the business development team to understand their needs. I then analyze competitor tools, create wireframes, and conduct testing with actual users to refine functionality and ensure it meets our objectives before launch.

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What role does customer feedback play in your approach as a Market Development Manager?

Customer feedback is crucial in my approach as it provides valuable insights that shape our strategies and solutions. I actively solicit feedback, analyze trends, and adjust our offerings accordingly to ensure we're delivering the highest value and maintaining customer satisfaction.

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Describe an instance where you identified a solution enhancement that benefited a key account.

In one instance, I noticed that a key account was struggling with inefficiencies in their invoicing process. By proposing an automated invoicing solution, I was able to reduce their processing time significantly and improve their overall operational efficiency, strengthening our relationship.

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What motivates you to succeed in a role like Market Development Manager?

My motivation stems from the challenge of solving complex problems and fostering strong relationships with customers. Knowing that my work contributes to their success and helps shape industry standards excites me and drives my commitment to excel in the Market Development Manager role.

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GS1 US®, a member of GS1 global, is a not-for-profit information standards organization that facilitates industry collaboration to help improve supply chain visibility and efficiency through the use of GS1 Standards, the most widely used supply ch...

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Full-time, hybrid
DATE POSTED
November 28, 2024

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