Do you want to be part of a collaborative leadership team? Do you think big and grow, accelerate impact, and lead change? Is a culture where “People Count,” “We Do the Right Thing,” and “We Hold Ourselves to Very High Standards” important to you? Are you skilled to a consumer-centric mindset? If so, then you may be a great fit for this Manager position accountable for our CARE Teams in Individual Markets (IM) Inforce Operations.
As a CARE Manager, you’ll ensure the team delivers on our goal to show genuine care for our consumers through the work that we do. Your team is highly motivated and empowered to take ownership and accountability for each consumer interaction by proactively seeking to understand the individuals behind the work, keeping consumers informed during every step of their request, demonstrate genuine care, and actively engage with consumers to create meaningful and unexpected experiences. CARE expresses the emotion we want to generate, and it’s also an acronym for Communicate, Advocate, Respond, and Empower – the actions needed to show CARE. You will also drive change and ensure customer satisfaction by coordinating new hire & existing colleague training. You will play a key role in planning, design, development, and continuous maintenance of Inforce training programs. You will research and recognize patterns, summarize results, and provide recommendations for actions to address gaps in training as well as the knowledge and skills of colleagues.
The ideal candidate will bring a strong background in insurance operations, leadership, and process improvement. Skills for success include driving positive changes, enjoying team collaboration, being hands-on with leadership and data, possessing exceptional communication skills, holding an innovative and proactive mind, and understanding what it takes to drive a consumer-centric operation.
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Location
The primary location for this position is our Bethlehem, PA or Pittsfield, MA office location. This is a hybrid position with 3 days a week in the office and 2 days a week remote.
Travel
10% travel required for this position. You’ll be expected to travel to a Guardian work location, as determined by your manager.
Salary Range:
$84,320.00 - $138,522.50The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.
Our Promise
At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
Inspire Well-Being
As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits. Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.
Equal Employment Opportunity
Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.
Accommodations
Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact applicant_accommodation@glic.com.
Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.
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