Guest Experience Guide - job 2 of 2

What You Will Be Doing:

• Maintain the Environment: you'll initiate and perform daily tasks and projects to maintain the aesthetic appeal and cleanliness of our stores and prepare the experience rooms and equipment for the guests.
• Job Mastery: master and be able to assist in training new hires at the Guest Experience Guide level
• Live the Sandbox VR Way: exceed expectations of our guests by promoting our culture, mission, and core values. Making a guest happy makes your day!
• Deliver an Incredible Guest Experience: you'll welcome and guide our guests through the experience, helping them with VR gear suiting-up and suiting-down, ensuring a safe and fun experience, and making sure guests leave excited to share their personalized videos, photos, and a story that they can share with friends
• Technical Support and Troubleshooting: partnering with management and our support team in other parts of the country to troubleshoot any technical issues that may arise in day-to-day operations.
• Collaboration: you’ll be asked to partner with management and other team members for ad hoc projects and other operational duties that might arise in a fast-growing startup company.
• Safety and Cleanliness: ensuring the safety and cleanliness of our equipment and location exceed the expectations of our guests and team.
• Communication: consistently and effectively identify and communicate store issues, project updates, and ideas with the management team

Who we are looking for:

• Guest Service Focused: Delivering an exceptional experience to all our guests is the most important thing we can do in our company. You’ll need to communicate and present clearly and warmly, and most importantly demonstrate extreme empathy to the needs of our guests and our team alike. You’ll be expected to maintain a professional appearance and demonstrate integrity, honesty, and knowledge to provide a white-glove experience for our guests.
• Physical Stamina: Because this is a retail position, you’ll be expected to stand and walk around for long periods of time. You’ll also occasionally be required to bend, lift (more than 25 lbs.), or climb upstairs. You’ll also need strong close-distance hand-eye coordination and dexterity capabilities in order to handle technical support tasks.
• Team First Mentality: At Sandbox VR we live by the team-first mentality. You’ll be expected to bring a positive attitude, collaborate and work effectively with your team especially during high volume/intensity situations.
• Work Ethic: We are building the future of entertainment, so we are looking for people that thrive in a self-starter fast-paced environment required to deliver a white-glove experience for our guests. You should be a strong problem solver who has a track record of good judgment and can learn independently and quickly on the job to master our platform technically and operationally.