Posting Number:
20233619S
Position Title:
Guest Services Agent - The Inn at Villanova University
Recruitment Type:
Internal/External Applicants
Work Schedule:
full-time/12-months
Department:
507-Inn at Villanova University
Position Summary:
The Guest Services Agent is responsible for providing a welcoming atmosphere and ensuring guest and public contact at the Front Desk runs smoothly and efficiently and in accordance with The Inn and always at a 4-Diamond style level.
Villanova is a Catholic university sponsored by the Augustinian order. Diversity and inclusion have been and will continue to be an integral component of Villanova University’s mission. The University is an Equal Opportunity/Affirmative Action employer and seeks candidates who understand, respect and can contribute to the University’s mission and values.
Duties and Responsibilities:
- Welcome, register, orient and supervise guests, and provide group orientations in a friendly and positive manner.
- Take individual and group reservations by telephone, e-mail, and an online system in an accurate and efficient manner.
- Check guest in and out, and assist with any issues or arrangements that guests may need help with.
- Maintain security and safety of The Inn, Inn property, guests, guests’ property, and fellow team members.
- Accurately maintain all shift reports, logs, and necessary daily paperwork, including a record of overnight fees and sale of goods.
- Always represent and promote The Inn in a positive manner to guests, callers, and local officials.
- Provide overnight, on-call assistance in case of emergencies.
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
- Perform other duties and assist with projects as assigned.
Minimum Qualifications:
- High school diploma or equivalent required.
- Customer service experience required, preferably in a hospitality/hotel environment.
- Must enjoy working with the public and be able to professionally handle any conflicts, guest issues, or emergencies that may arise.
- Experience handling cash and recording sales transactions required.
- Excellent oral communication and organizational skills.
- Demonstrated ability to work effectively without immediate supervision.
- Ability to multi-task efficiently.
- Must be willing to work evenings, weekends, and holidays as schedule requires.
Preferred Qualifications:
- Computer literacy and familiarity with WIN, MS Word, Excel, PMS, POS and Outlook preferred.
- First Aid and CPR certification preferred; training can be provided.
Physical Requirements and/or Unusual Work Hours:
- Physical requirements include the ability to work long hours. Ability to stand for long periods of time without sitting or leaning.
Special Message to Applicants:
Closing Date (11:59pm ET):
Salary Posting Information:
Commensurate with experience.
Job Classification:
non-exempt