Guest Services Representative

Job Summary: Areas of Coverage include: Courtesy Car, Visitor Information Desk, Surgery Waiting, Birthplace Reception and Emergency Department. Employees will cover al areas and shifts will include day, evening and holiday rotations. Employees duties include, but are not limited to; Greeting visitors, answering telephones and escorting visitors to Emergency Department Treatment rooms. Providing appropriate patient information in a customer friendly manner to patients, visitors, families, and staff members regarding location of patients, and visitation policies for in-house and patients in the hospital. Communicates effectively with CRMC staff and visitors, and escalates potential complaints to Patient Representatives.

Qualifications: High School education or equivalent with at least 1 year experience in a position requiring customer service skills and contact with the public. Must be level headed, mature, have excellent customer service and verbal communication skills, speak clearly and have the ability to multi-task and deal with the public diplomatically. Must have a valid NC Driver's License.