Quality Assurance Analyst

What can you expect?Client Support Services (CSS) is comprised of global service teams who are assigned to specific client (customer) accounts to handle claims and accounting matters arising under business placed on that client’s behalf. The Quality Assurance Analyst is responsible for conducting comprehensive testing, analyzing root causes of issues found, and providing support to internal teams or clients when they are audited.What is in it for you?• A company with a strong Brand and strong financial results to match• A Department that is dedicated to being our clients’ trusted advisor: making a difference to our business partners’ operations, but also focused on our greatest resource…our colleagues• A culture of internal mobility, collaboration and valued partnership with other working groups within the company• Competitive pay, full benefits package – starting day one (medical, dental, vision, STD/LTD, life insurance, generous 401k match AND automatic contribution)• Generous paid time off for vacation, sickness, company holidays and time to give back to your community• Employee Resource Groups, which provide access to leaders, relevant volunteer and mentoring opportunities and interactions with counterparts in industry groups and client organizations.We will count on you to:• Conduct and meticulously document comprehensive testing of contract setup and transactions throughout the entire reinsurance post-placement servicing value chain to ensure they meet the highest quality standards• Identify and meticulously document any issues discovered during quality testing• Thoroughly analyze the identified issues to determine their root cause and devise appropriate corrective actions or process improvements• Collaborate closely with stakeholders to ensure prompt completion of testing and timely resolution of any necessary corrective actions• Maintain precise and up-to-date documentation of test cases, test results, and implemented corrective actions or process improvements.• Assist in the preparation of comprehensive reports summarizing findings and recommended corrective actions or process improvements• Coordinate and promptly respond to audit requests, whether internal or external, by actively collaborating with team members.• Provide support to clients in addressing IRS audit requests pertaining to Federal Excise Tax.• Assist stakeholders with inquires and requests related to Federal Excise Tax• Support stakeholders in driving enhancements to control measures.What you need to have:• 4 Year College Degree (B.S. or B.A)• Proficiency in Microsoft Office Applications (Word, Excel, and PowerPoint) required• Demonstrated ability to work as part of a high-performance team. Attention to detail in completing assigned tasks• Positive attitude, willingness to offer and execute ideas and solutions to enhance processes within a changing environment• Successful management of workload; able to manage expectations of all Clients and Stakeholders• Strong communication skills, both written and verbal, delivering clear and concise messages and at all times• Able to challenge appropriately, supporting business cases with facts and information• Strong ability to quickly assess and offer effective solutions to problems efficiently• Ability to make sound judgements independently while knowing when to bring situations to the attention of Management• Able to engage and influence stakeholders in a professional manner• Consistently deliver superior service to stakeholders• Legal work authorization to work in the US on a permanent and ongoing basis without the need for sponsorship now or in the future.What makes you stand out:• Bachelor’s Degree in Risk Management, Organizational Management, Accounting, Business or Finance• Strong verbal and writing skills for complex communications (presentations, etc.) with stakeholders at all levels.• Previous experience in internal or external audit, compliance or risk management is a plus.• Previous knowledge of reinsurance and/or insurance concepts is a plus.The applicable salary range for this role is $65,000 to $75,000.The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401 savings and other retirement program as well as employee assistance programs.What's NextApplication Instructions:• We are hiring in multiple locations. As you are filling out your application, you'll have the opportunity to select your desired location. Should you have interest in multiple locations, your recruiter will work with you to make those connections should that be necessary.• Application deadline is Sunday, October 13thFirst Round Interviews:• Applications are reviewed on a rolling basis.• If selected, first-round interviews consist of an on-demand digital video interview through the HireVue platform.• Further timing and instructions will be provided at that time.Consider watching Max Aronchick's reflection on his early days at Guy Carpenter - Building an InsurTech Career | Ep. 5 | Careers That Matter - YouTubeAbout Guy CarpenterGuy Carpenter is a leading global risk and reinsurance specialist, with over 90-years of history providing integrated solutions to the (re)insurance industry. With over 2,300 professionals in more than 50 offices around the world, Guy Carpenter delivers a powerful combination of broking expertise, strategic advisory services and industry-leading analytics to help our clients achieve profitable growth. Guy Carpenter is the world’s premier strategic advisor to leading insurance and reinsurance organizations, delivering integrated solutions through its industry-leading analytics and advisory services, highly specialized product knowledge and trading relationships with reinsurance markets around the world. Headquartered in New York City, Guy Carpenter has more than 2,300 employees in more than 50 locations worldwide.R_280221