HackerOne's mission is to empower the world to build a safer internet. HackerOne is the global leader in human-powered security. We leverage human ingenuity to pinpoint the most critical security flaws across your attack surface to outmatch cybercriminals. HackerOne’s Attack Resistance Platform combines creative human intelligence with the latest artificial intelligence to help organizations reduce risk and transform their businesses with confidence.

Position Summary

HackerOne is looking for a Technical Community Manager to join our HackerOne Community Team and help some of our largest customers secure their products via our live hacking event program! This is a perfect role for someone who knows security and enjoys helping others level up their knowledge. The Technical Program Manager will work closely with HackerOne internal technical stakeholders as well as our customers, helping plan, launch, and run the Ambassador World Cup and support Flagship Live Hacking Events.

As a customer-facing member of our Community Team, a core function of this role is to provide strategic support to customer accounts, internal stakeholders, and our hacker community. This role will work directly with our customers to ensure that our Ambassador World Cup program is successful while driving meaningful results for their security teams, and bringing engagement and opportunity to our HackerOne hacker community.

What You Will Do

• Use your customer success expertise to help customers initiate, plan, launch, and operate during the Ambassador World Cup - this includes defining scope/test plans, supporting hacker engagement and working cross-functionally with internal stakeholders like sales and CSMs

• Ability to serve as technical escalation for mediations, customer or researcher concerns to develop appropriate solutions and delivery of internal enablement to support at scale

• Work with customers of all skill levels, from customers who have never done a bug bounty before, to industry veterans

• Educate and consult with customers on the security issues they encounter through the tournament

• Monitor the participating customers’ programs to ensure they are getting the maximum value from their program, and that they’re set up to keep hackers engaged and finding vulnerabilities

• Identify and execute on new process improvements, data intelligence, playbooks, and shared tooling that increase program success rate and make salable improvements across the Community team

• Compile data throughout Ambassador World Cup for internal and external use

• Support our Program Managers (Customer Success Managers) and other parts of the organization by handling escalations that require technical and security expertise

• Provide additional support for Flagship Live Hacking Events throughout the calendar year

Minimum Qualifications  

• 3+ years of application security experience, understand security fundamentals and common vulnerabilities (e.g. OWASP Top Ten)

• 3+ years of customer-facing or consulting experience 

• 2+ years of experience with project management to appropriate plan and delegate requirements for successful program execution

• Experience with security client engagements, e.g., pentesting, security consulting, vulnerability management, etc. preferred

• Must be willing to travel: up to 20% travel required

• Alignment with HackerOne’s values: start with integrity, default to disclosure, act like an owner, succeed as a team, and empower our community

• Excellent written and verbal communication skills, and the ability to demonstrate empathy with multiple audiences

• You will be an advocate for both hackers and customers, and will need to appropriately influence and push back when needed to help both be successful

• Must be based remotely in US or Canada (Eastern timezone only), UK, or Ireland. HackerOne is a digital-first company. This model offers our employees flexibility in time and location. All employees must be able to work and excel in a remote environment.

Compensation Bands:
Tier Guide

Tier A

$116K – $130K • Offers Equity

Tier B

$104K – $117K • Offers Equity

Tier C

$98K – $110K • Offers Equity

#LI-Remote

#LI-HM1

We're committed to building a global team! For certain roles outside the United States, U.K., and the Netherlands, we partner with Remote.com as our Employer of Record (EOR).

Employment at HackerOne is contingent on a background check.

HackerOne is an Equal Opportunity Employer in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, pregnancy, disability or veteran status, or any other protected characteristic as outlined by international, federal, state, or local laws.

This policy applies to all HackerOne employment practices, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. HackerOne makes hiring decisions based solely on qualifications, merit, and business needs at the time.

For US based roles only: Pursuant to the San Francisco Fair Chance Ordinance, all qualified applicants with arrest and conviction records will be considered for the position.

HackerOne Values

HackerOne commits to maintaining a strong, inclusive culture built for our employees and our community of hackers. We are driven by our five core values. We recognize that our mission is bigger than us, and therefore act with integrity at all times. As a team, we believe that transparency builds trust so we default to disclosure in our communications. Each individual executes with excellence, creating an environment of greater alignment and greater autonomy. We win as a team and respect all people to empower everyone to learn from each other, innovate, and grow.